I made a reservation with this hotel back in August, 2011 for a stay the last week of September. For whatever reason, the hotel could not email me a confirmation, but I needed one. So, the hotel faxed me a confirmation which I forwarded to one of our legal techs. When I got ready to depart for my trip to Augusta, I called the hotel to make sure that I had the right hotel in mind for my reservation. When I called the hotel, they told me that they had no record of my reservation and that I should try the other Holiday Inns in the Augusta area. To make a long story short, none of the other hotels in the area had my reservation. Luckily, I contacted a hotel that had rooms at the government rate. Wouldn't you know, Holiday Inn then charged my government card for one night's stay. When I called the hotel to alert them to what had happened and to the fact that I was disputing the charge, the manager told me that he had no record of me having called to confirm my reservation. He said that, had I called, they would have a record of it. He made no apologies for what had happened to me and never conceded that I could possibly be telling the truth about what had occurred. I have never been so badly insulted by anyone acting in a customer service function! I called my phone company to ask about getting a print-out of my calls on the day that I called the hotel to confirm my reservations. The customer service rep told me that she saw four calls to the hotel's number in a 6 minute period. I spoke to them more often than I remembered. Yet, the manager claimed he had no record of my having called! The more I think about this the angrier and more suspicious I get. Given how easily the manager lied to me, I am wondering whether this hotel is engaged in some kind of ongoing billing fraud. In any event, I would warn anybody away from this place.

Typically what you would expect from a Holiday Inn -very nice, comfortable and great service. The ONLY thing I would change is that I thought they had a complimentary breakfast, which they didn't.... :( Besides that, I would definitely stay here again!

I planned and payed for guest rooms and a meeting room for 15 individuals. In spite of very detailed planning, I consider it to be a failure and embarrassing. Strict instructions were given that I would be paying for all rooms with my personal credit card. Immediately upon check in, some of our party were told they had to put it on their credit cards, some were told it was to be direct billed. Upon checkout, I was given a receipt for one individual which actually paid for his own room and then there were 3 other guests which were not included in the billing. Several days later the billing gets corrected but I was given no Priority club points on all of the guests I paid for and the manager states there was nothing she could do. I submitted discrepancy reports for each guest I was not given credit for (twice), and as of today, 4/23/2011, have yet to receive the points or even a reply from Priority Club. In addition, every guest in our party complained about the small choice of TV stations available. Our company has been a faithful customer at this hotel for approximately 8 years. Effective immediately, we will no longer utilize this hotel.

Super clean, staff very nice, had a shuttle to the master tourament. And the breadfast was great, free popcorn and snacks..Hope we can come back next year,