Several of my college friends and I reunited in Athens to ring in the New Year, each of us driving in from all over the South. We chose the Gameday Center because, although it may be somewhat pricey, the downtown location, spacious accommodations, and promise of free transportation convinced us to book our first stay. The suite lived up to most expectations: comfortable, clean, welcoming, and more or less suitable for a reunion of friends. However, the treatment we received from the staff was exactly the opposite. The hotel's official website explicitly claims (without any qualifiers or fine print) to "take you anywhere within our 5 mile radius for FREE!", with no mention of specific hours or days during which this service would be unavailable. So, assuming that we were "covered" by the hotel, each of drank a fair amount of champagne over the course of the night, knowing that we would not need to drive later on in the night. When we came to the front desk to ask for the transportation shuttle, we were told that the driver was not available. I asked reasonably that the hotel then offer to compensate our taxi fare to and from a location about 2 miles from the center. None of us could be expected to drive. A manager was contacted over the phone and agreed to compensate the cost of our transportation as documented by the taxi driver. When we did this and brought our two receipts (totalling $45) to the manager the following morning, we were told that it is not the "policy" of the hotel to provide such compensation and were instead offered a discount on a future stay (which will never occur). The hotel provided false information on its official website, failed to provide its advertised amenities, promised monitary compensation and then subsequently reneged on that promise (adding an extra $45 to our stay).
There are several other downtown hotels that cost less and consistently work FOR the customer rather than against him in what seemed like every attempt to make money. It's one thing to provide poor customer service - which was also the case here - but when that poor customer service essentially increases the room fee by 40% and encourages its patrons to drive after drinking, I feel there is reason enough to drive past the Gameday Center and bring your money elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC