Service: The hotel provides excellent service.

Room: The room was comfortable.

Location: The location, Zone 10 near Reforma Avenue, is the best because it is a residential area where there are many nice hotels, a variety of very good restaurants, banks, taxis and a shopping mall within walking distance.
Access to Internet and telephone service is also provided.

What I liked the most, was the friendly staff at Xamanek.
I would recommend this hotel to anyone seeking a clean, convenient place to stay
in Guatemala City.

The rooms and bathrooms are always clean and tidy. It's in a great spot in Guatemala City, right in the heart of Zona 10, where all the action is, including great restaurants and bars, and fairly close to the airport. The staff there is always friendly and helpful with whatever they can help with. And they always remember return guests! The rates are reasonable, given the location and the facilities - kitchen, lounge area, computer with fast internet, etc. - and it's great to have a choice of dorm or private room. It's my place of choice whenever I'm in the city.

Told we would be picked up in car for $5US but when we arrived they charged us $10US.

The dorm beds were meant to be $15US each (as on their website and confirmed by email), which is already crazily expensive for a hostel in Guatemala. When we arrived (at 9pm at night) they charged us $20US each which I thought was absolutely ridiculous.

We didn't venture out at night as although it is in the safe part of town, the side street that it's in still looks quite scary to step out of at night.

Stayed here for one night upon arriving around 9 PM in Guatemala City. Very short trip from airport and not expensive to get to.

I stayed in a private room with private bathroom. The room was fairly clean and basic. There was a locker for which you might want to bring a basic lock. Security didn't seem to be an issue but one never knows.

I paid $35 which was a decent value. It's one block from the Intercontinental where I stayed at the end of my trip, but is a only slightly more than 1/3 the price. Zona 1 where the majority of discount accomodations are found can feel quite dodgy in part so staying here in the Zona Viva has a lot of pluses. There are many cheap restaurants nearby including 'Ta Contento which was excellent.

Reception didn't appear to speak much English and when making a reservation via email I was glad that I could write in Spanish.