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Hostal Los Volcanes – reviews, photos

16 calle 8-00, Zona 13 Aurora 1, Guatemala City 01013, Guatemala
Hotel amenities
Hostal Los Volcanes
4.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    6
    3
    1
    1
    3
Date Rating
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Choice very close to Airport”
4 of 5 stars Reviewed 8 December 2011
1
person found this review helpful

Returning to Guatemala City, there were no rooms available at Villa Toscana where we had stayed on the way in, so we picked this place right next door (2 minute drive or 10 minute walk from airport).
A better option for backpackers and budget travellers -- dorms are available for < $20, and can use kitchen facilities, and maybe laundry too (not sure about latter). Nice lobby with big screen TV. TV in room #9 as well, but didn't have cable, nor did the WiFi reach this room (I assume it would reach all the rooms and dorm in the main building. Rooms a bit smaller and slightly less expensive than Villa Toscana but nice as well.

Was not bothered by nearby disco (on Saturday night) as we had been at Villa Toscana -- possibly because room at Volcanes was on 1st floor, and Toscana was on 2nd, more exposed to source of sound.

Room Tip: Room 9 was nice, bright, and not noisy from nearby club, but WiFi didn't reach there and TV didn...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala City, Guatemala
1 review
1 helpful vote 1 helpful vote
“A great place to stay in the city at a great price”
5 of 5 stars Reviewed 6 June 2011
1
person found this review helpful

I stayed there with a group from my church last month. We had a great stay, rooms were clean, staff was very helpful (specially when ordering takeout, thanks Melanie!). I did not know of this hostel and I have to say, it is definitely close to the airport and is great value for what you pay. A guy at the airport recommended the hostel to me while I was waiting for the group to arrive and since I had not booked a place for them to stay after they came back from Atitlan, I decided to give it a try. If I had read the reviews here, maybe I would have not made that choice, but they did mentioned the place was under new management, which I believe is true and I am glad I gave it a try. There is group coming this month and they even asked to stay there!

Room Tip: Ask at the front desk nicely!
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  • Stayed May 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guatemala
1 review
“Excelent stay and relly close to the airport”
5 of 5 stars Reviewed 6 June 2011

I'm from Poptun, Peten.. and went to the city on bussines.. I needed to spend the night and a friend recomended Hostal Los Volcanes.. And was I glad he did.. I had a wonderful stay. Yader helped me with all i needed and was very hospitable.
It was very close to the airport, so time is never wasteded.. and it is a very clean place to stay..
It shows how the new management really improved the customer experience..
Thanks to my new friends at the Hostal Los Volcanes..

  • Stayed May 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great stay!”
5 of 5 stars Reviewed 6 June 2011 via mobile
1
person found this review helpful

I had a great stay at Los Volcanes, the staff was so nice. This was my first time in Guatemala, if I Ever go back def I'll stay at Los Volcanes. They have complimentary breakfast, shuttle to the airport at a reasonable price.
Yader, byron, marisol, melanie, Thanks for everything! :)

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Senior Contributor
43 reviews 43 reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
“Crappy Hotel, literally & figuratively”
1 of 5 stars Reviewed 12 March 2011

When I went to my spartan room, there was literally still crap floating in the toilet. There was no shampoo, no soap and I had to ask for a towel. We let our in-country host arrange this for us as our flight was leaving early. I don't think most Guatemalans would want to stay here. It is isolated and just plain crappy. Make another choice for your stay.

  • Stayed March 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by maimutzacelmare for Guatemala City
Ask maimutzacelmare about Hostal Los Volcanes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HostalLosVolcanes, Manager at Hostal Los Volcanes, responded to this review
18 May 2011
We are very sorry about this situation because we manage high cleaning standards.

We would have liked if you had said something at the time it happened, we could have solved this situation.

We truly apologize for the inconvenience you had in your stay. The hostel recently changed administration; we are doing our best to never let this problem happen again, so our guests can have a great stay with no inconveniences.
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Additional Information about Hostal Los Volcanes

16 calle 8-00, Zona 13 Aurora 1, Guatemala City 01013, Guatemala
Price range (per night):* INR840 - 2,240

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