Stayed here over night when flying in from airport before traveling to the Rio Dulce area.
It is a plus that they have a no charge airport pickup/drop off. Nicely presented, free, continental breakfast. Staff was congenial, some were bilingual. They do charge for internet use. The rooms were okay but the bathrooms were definitely needed new plumbing. For same price, there are other hotels that I have found to be superior.

We have stayed at the Biltmore numerous times over the past 3 years and each and every time the service and rooms have been excellent. I have had the front desk make reservations for us on Litegua (bus service) and to perform translation services for me at no charge. this is an excellent hotel and we have stayed in many through out the world!!

The beds were quite comfy, felt clean. The breakfast was meh. The night before we ate at a restaurant called Hacienda Real because the meals at the Westin were out of our price range. The water pressure is good, our view wasn't great, but what can you expect I guess? The internet is 83 Quetzales, but bring an ethernet cord because the WiFi doesn't reach the rooms.

We had read that it was a business class hotel so were pleasantly suprised at the nice room and decor. Easy to get used to fresh papaya, pineapple, melons rolls, coffee and more for the continental breakfast. The staff were very pleasant and helpful with suggestions. Best of all, I emailed from Huehue and asked if they could have a taxi waiting for us at 8pm after our 6 hour busride and he was there. The location was also quiet enough to sleep with the window open, love the fresh air at night. (Pool and fitness center are connected to upscale hotel which were happy to allow guests for a fee use the services.)