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Hotel Biltmore – reviews, photos

3.0 of 5
15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
Hotel amenities
Hotel Biltmore
Ranked #26 of 47 hotels in Guatemala City
3.5 of 5 stars 44 Reviews
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44 reviews from our community

    Trip type
Traveller rating
    13
    12
    12
    5
    2
Date Rating
Brooklyn, NY
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“Like trying to sleep in the middle of a nightclub”
1 of 5 stars Reviewed 4 February 2012

There is a nightclub on the first floor that has a 5-piece band playing every night into the early hours of the morning. My room was on the 2nd floor. With no noise insulation in the hotel, it sounded like i had a band in my bathroom, EVERY NIGHT. The management of the hotel doesn't care at all. The front desk keeps saying they'll "send someone to investigate where the noise is coming from". They know very well where the noise is coming from. Terribly managed hotel.

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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Convenient for hotel transfers”
3 of 5 stars Reviewed 7 November 2011

I flew in from Miami about 10pm and stayed at the Biltmore Express. There was a very nice free shuttle to the hotel (turn right when you come out of the airport and you should see a man with a sign for Camino Real). There was nothing special about the hotel, but it did the job until I travelled to Copan the next day. Only thing was a large air conditioning unit buzzing away all night, if I hadn't been so tired, I'd have asked to move to a higher floor.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask louiseroach about Hotel Biltmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaVergne, Tennessee
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Excellent Service”
5 of 5 stars Reviewed 17 September 2011
2
people found this review helpful

The rooms are very clean and comfortable. The best part was the excellent service that every member of the staff provided. Everyone seemed to enjoy doing their job. The continental breakfast included with the price of the room is very delicious.

Room Tip: If you would like to sleep late on saturday, do not request a room with a view of the pool. Sometim...
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  • Stayed December 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Ask Glorialaviajera about Hotel Biltmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana Lucía Marroquín, Director de Relaciones Públicas at Hotel Biltmore, responded to this review
19 September 2011
Dear Guest:

Thank you for the nice comment you gave of our hotel. We are sincerely happy with it and specially because you enjoyed your stay.

We hope to see you in a near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
elmhurst, New York
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“tried to be good but....”
2 of 5 stars Reviewed 17 January 2011

friendly receptionist but uncaring
lovely room but the bathroom leaks
internet connection has much to be desired even through we paid for the use of it in our room it is too slow to be of any use
shuttle was offered but details were hard to find unless u want to place an international call costing more money plus their website was down no info to be found there too and when departing the shuttle arrived late
hotel is definitely a work in progress
the neighborhood is quite unsafe
bars aplenty around the hotel
drunken or sober fools are not excusable
while my friend and i were walking back to the hotel at 7pm we were followed by a car with 2 men propositioning us for several blocks and one of the men got out of the car and accosted us.
no longer felt safe to step out past dusk
We had to run really fast back to our hotel which does not have any security outside. But we observed in other hotels there were security guides outside.
NOT A SAFE LOCATION
unless ppl likes to pay for taxi to go to the restaurants just around the corner!!!!!

  • Stayed January 2011, travelled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Staff is friendly, hotel is mediocre”
3 of 5 stars Reviewed 29 December 2010

Stayed here over night when flying in from airport before traveling to the Rio Dulce area.
It is a plus that they have a no charge airport pickup/drop off. Nicely presented, free, continental breakfast. Staff was congenial, some were bilingual. They do charge for internet use. The rooms were okay but the bathrooms were definitely needed new plumbing. For same price, there are other hotels that I have found to be superior.

  • Stayed December 2010, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Divern402 about Hotel Biltmore
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Additional Information about Hotel Biltmore

  • Hotel Biltmore Express
Address: 15 Calle 0-31, Zona 10, Guatemala City 01010, Guatemala
Price range (per night):* INR5,153 - 5,489

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