I stayed here for a total of 7 nights (1 night at the beginning of the week and 6 nights a few days later) on a recent business trip and while the room was spacious, comfortable, updated and modern, the hotel staff was nothing like I was told about.
I was told by other colleagues, who had stayed previously, that this was the best hotel staff around. I dont know where those same staff members were but they didn't work when I was there. Upon checking in, I could barely understand the poor lady. When I would ask a question she would just stare at me as if she didn't understand English. It was deeply troubling from there.
On my second stay, I was booked on the 4th floor, a corner room. I think I was below a huge storage room because every night around 10-11pm you could hear loud noises including someone stacking/slamming plates, sounds of moving tables, etc. It was a disaster! After 3 nights of this I called the front desk. Luckily this staff member understood me enough to send someone up. Unfortunately, the gentleman they sent up (a maintenance worker) spoke 0 English and I'm not exaggerating. We sat there for 10 minutes trying to communicate via hand signals, it was ridiculous. For the remaining nights, nothing changed in regards to the loud banging and I didnt report it because it's no use if you can't communicate with the staff.
I thought the hotel was nice, but you can get nice elsewhere in that area (zona10). From my hotel window I could see the Radisson, the Westin, and the Holiday Inn towers. On my next visit I will be heading to one of those.
Summary:
Nice place, nice restaurant, zone10 isn't as safe as everyone says (there was a murder at the McDonalds about 100 yards from this hotel when I was there, which I could see from my room), beautiful pool area and great gym. Internet speed was fast. BUT the biggest draw back for me was the staff, it's disappointing after all my colleagues told me.
- Intercontinental Guatemala City
- Real Intercontinental Guatemala City
