The company I worked for in Guatemala made a reservation at the hotel, but upon my arrival (after a 22-hour flight) late in the evening on the 23th of july the receptionist told me there was no reservation in that name or number and I was forced to find another hotel. My company called the hotel the next day and they confirmed my reservation was valid and that the receptionist was wrong. I didnt want to go back, though, as I had lost all faith in the place
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