good location – stayed 2 times one night there while we were on a tour in Guatemala. First time was when we arrived from Europe. Room was fine, breakfast buffet excellent.
Disturbing thing was that we had to pay for the water bottle in the bathroom. Tap water is not suitable for consumption so in most hotels they provide you with a bottle to brush your teeth. Not so in Vist Real where they charge you for it. As a result we had to go through the wholy sing and dance of payment with cashier and reception when we left early next morning, just for the price of 2 small water bottles.
Second time we stayed, we arrived late at night from Tikal, went straight for diner and then to our room and found that the room was still not completeley ready. Same thing with many members of our group.
Definitely something you do not expect and accept in a 5-star hotel, where you pay 5-star prices.
- Hotel Vista Real Guatemala City
