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Princess Guatemala Hotel Guatemala City – reviews, photos

13 Calle 7-65 | Zona 9, Guatemala City, Guatemala
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Ranked #39 of 47 hotels in Guatemala City
3.0 of 5 stars 2 Reviews
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2 reviews from our community

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Guatemala City, Guatemala
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
“Pretty hotel, but unorganized”
3 of 5 stars Reviewed 24 June 2011

I stayed here before leaving for my honeymoon, and let me tell you this: the hotel is pretty, the rooms are nice and this is a great place to host an event such as a wedding or special birthday but for actually STAYING...hmmm...they are a bit unorganized because we were supposed to get complimentary champagne and stuff sent up to our room as part of a honeymoon package we paid for and we never got it and also, we asked for a wake up call early in the morning so we could catch our plane and they completely forgot! thank God we had an alarm clock that woke us up, otherwise we'd probably missed our flight! NOT COOL!

I'd recommend this hotel, as I stated above, for hosting events, the rooms are nice but the service is mediocre.

  • Stayed August 2010, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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florida
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Seems Like Anti-Gay Discrimination”
1 of 5 stars Reviewed 27 January 2011
3
people found this review helpful

: At 6:30 pm, a friend arrived to visit me at the hotel. He stopped at the reception desk, and they called me and said I would have to escort him up. I came down and did. Five minutes later the desk called again, telling me that I would have to pay a fee if my friend continued sitting with me in the room. I explained that he wasn't spending the night, and that we were just chatting before going out to dinner. He had arrived with no bag of any kind that might have suggested an overnight visit. The desk told me that it didn't matter -- that hotel policy required that any guest who had a visitor spend more than 20 minutes in the room be charged a fee. My friend is younger than I am, has a gym body, and was wearing a t-shirt and jeans. I believe if he had been my age and dressed in business attire, this insulting demand for money would not have occurred. When I checked out of the hotel the next morning, I was told there was no manager on duty to talk with, and no one from the hotel company has responded to a letter I sent. I strongly urge all readers not to stay at any of the Princess hotels in Central America.

  • Stayed January 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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