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BEST WESTERN Belize Biltmore Plaza Hotel – reviews, photos

3.0 of 5
Mile 3, Northern Highway | PO Box 959, Belize City, Belize
Hotel amenities
BEST WESTERN Belize Biltmore Plaza Hotel
Ranked #3 of 9 hotels in Belize City
3.5 of 5 stars 94 Reviews
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94 reviews from our community

    Trip type
Traveller rating
    13
    37
    27
    10
    7
Date Rating
Fort Frances, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“3 towels short of prepared”
3 of 5 stars Reviewed 30 January 2012
2
people found this review helpful

The hotel is nice enough considering it's in Belize. It's pretty clean all around. The pool area is pretty clean. You have to put a deposit of 10 bucks US per pool towel. There is a fenced in path/field/walk to do. Which is nice enough, one side is beside the garbage which is pretty ripe. The beds are not the greatest and everything is looking worn already. Our room had no towels and we were there in December and would probably still be waiting for them if we didn't just go down to the desk and pick them up finally. No toilet paper either. TV worked fine. The restraunt was quite pricey but the food was fine. The service in the restraunt was good. So nice enough for the one night we stayed on our way back from San Pedro, wouldn't plan on spending any amount of vacation time there.

Room Tip: all rooms around a courtyard so any seem okay.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask 2sweet4umarie about BEST WESTERN Belize Biltmore Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager05, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
2 February 2012
Dear Ms Marie,

We appreciate your positive comments about our pool area. It is one of our greatest attractions here that the Biltmore. We are glad you enjoyed.

Please let me clarify that the deposit on pool towels is a procedure set in place by our management to ensure that in the case of damaged, or lost towels we are covered when it comes to replacing these towels.
In other words, it is not necessarily a charge unless the towel is not returned.

With regards to the our rooms, we are proud to inform you that we have been making some upgrades to our facilities so as to create a more modern ambiance to better accommodate our guests’ ever changing desires.

We would also like you to know, Ms Marie, that we have spoken with our Housekeeping manager about there not being any towels or toilet paper in your room and penalties have been set in place for the housekeeper who failed to meet your expectations. This must never have happened. For this we humbly apologize. In any case, you did the right thing in simply requesting for the towels at the front desk. That way we were able to assist you right away to resolve the issue. We are always here to help accommodate you as best as possible.

We are pleased to know that you enjoyed our freshly prepared food in the Victorian Dining Room. Our Chef, alongside his cooks, try their best to satisfy your taste buds!

Thank you, once again for your comments and for sharing your experience with others. I trust that you will let us have another chance to show you our improvements and to pamper you the way you should be.
Please ask for me the next time you wish to plan your stay with us and I will personally ensure that your stay is a more pleasant one.

Best Regards,

Feliece Zelaya
Ecommerce Executive
Belize Biltmore Plaza
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Tired but functional and convenient..”
3 of 5 stars Reviewed 17 January 2012

We stayed at the Biltmore one night as a stopover from Belize City to Ambergris Caye. We sat at the outdoor bar and shared a plate of wings with cocktails. We also had breakfast the next morning. The food was good, not great, but good enough. The room was very clean and decent sized, but very, very tired. Bath tub was chipped with rust around the drain--that sort of thing. But, again, very clean. The hotel is convenient to either airport--municipal or international, and much closer to municipal. If you're flying Tropic Air or Maya Island (ex. to Caye Caulker or Ambergris), fly out of Municipal airport.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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manager05, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
27 January 2012
Dear Valued Guest,

Thank you for staying with us and for sharing your experience here with others.

We are happy to hear that you have had a pleasant stay, and had enjoyed our food and drinks. Our Executive Chef and cooks aim to satisfy your taste buds. We do admit that at any accommodation establishment, there is always way for improvement, and comments like yours help us to see where we can make adjustments. We want you to know that as a result, we are currently undergoing some room upgrades and service improvements so that we may better provide you with the service you deserve.

Once again, that you for taking the time out to review our hotel. We hope that you will give us another opportunity to serve you.

Yours Truly,
Feliece Zelaya
Ecommerce Executive
Belize Biltmore Plaza
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Howell Mi
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good overnight stop”
3 of 5 stars Reviewed 16 January 2012

/we stayed here only one night as part of a 8 day tour of Belize and Ambergris Caye, San Pedro. The room was average, but clean and the staff was very agreeable. We requested a refrigerator for our room ahead of time, however, it was not plugged in when we arrived. As this was requested for medical reasons (to keep insulin cold) I was a bit annoyed.
The restaurant was decent and the service good. We spent some time in the bar/lounge and the barkeeper gave us great pina coladas during happy hour!

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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manager05, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
27 January 2012
Greetings from Belize Biltmore Plaza,

We really appreciate your review of our hotel. Please know that we take to heart and consider all your comments as we make improvements to better our establishment.

We have done a thorough investigation and have penalized the housekeeper who failed to prepare your room properly . We humbly apologize for the mishap.

Please contact me directly when you wish to plan another stay with us. I will ensure that you and your family are well taken care of. Our bartender will be more than happy to blend up another pina colada especially for you.

Sincerely,

Feliece Zelaya
Ecommerce Executive
Belize Biltmore Plaza
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Southampton
Senior Contributor
43 reviews 43 reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
“Was just ok.”
3 of 5 stars Reviewed 4 January 2012

I wanted to really like the Biltmore, as I have been here many times before for drinks and to use the pool. This was the first time I had stayed. We were only staying in Belize City one night before going south. It is convenient as it is the first hotel you reach in the City from the airport. I booked the room on AA.com and got a good rate. I always find Belize City overpriced so was happy to pay £65 (about $100) for the night inclusive of taxes.
The room although a good size and clean, lacked real quality. The only window overlooks the public balcony. The air con was good, the bathroom was a bit tired but ok . The beds were just ok, I don't remember feeling like I had a great nights sleep.
The other thing which is classic Belize is that they put us on the second floor, which is ok in theory but we have a 9 month old baby and there is no lift. I'm used to carry the pram up and down stairs but there was no need to put us upstairs. when there are just as many rooms on the ground floor. I'm sure they would have moved us if we asked though.
The pool is a good size and is good to sun bath round. You can do a lot worse in Belize city.

Room Tip: If you have a baby make sure you ask for the ground floor
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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manager05, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
27 January 2012
Dear Valued Guest,

On behalf of the management and staff of Belize Biltmore Plaza I would like to express our sincere gratitude and appreciation for your participation in our customer feedback program. Your comments and contributions on how we can improve our service to you is of paramount importance. I assure you that all comments will be properly reviewed and considered in the shaping of our future decisions on the products and services we offer.

Please feel free to forward any comments or complaints at any time in the future so we can keep shaping our mutual relationship into a lasting and more mutually beneficial one.

Once again, thank you for your input.

Sincerely,

Feliece Zelaya
Ecommerce Executive
Belize Biltmore Plaza
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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Transition Place”
3 of 5 stars Reviewed 3 January 2012

My spouse and I have stayed at this hotel twice in the last 2 years. In both cases we stayed there for one night either before or after a trip with a group. It is located fairly close to the international airport so it is a good transition point. It is ok for a very short stay. It's pros are it has a decent restaurant and a pool area and running path. So if you don't have a car and want to avoid going into Belize City you can stay put at the hotel. Very few people really do extended stays in Belize City. The places to go are off the coast or in the really nice lodges in other parts of the country. This hotel is a good transition place to meet a group when you are coming from the airport. Also when you book online take your receipt with you. I had to show mine because their system wasn't showing that I paid. Having my receipt helped resolve the problem.

  • Stayed December 2011, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask joel_in_dallas about BEST WESTERN Belize Biltmore Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manager05, Guest Relations Manager at BEST WESTERN Belize Biltmore Plaza Hotel, responded to this review
30 January 2012
Greetings from Belize Biltmore Plaza Hotel!

We would like to express our appreciation for your review. We welcome all the comments and suggestions from our highly valued guests. They are all taken into consideration when making improvements to our establishment.

It is true that our hotel is situated closer than most other hotels to the international airport. For this reason, as well as for the ambiance of a relaxing getaway that is away from the hustle and bustle of the city life, many choose to stay at our hotel. Nevertheless, we appreciate your honesty and respect your opinions.

Again, thank you for your input.

He hope to see you again some time in the future!

Regards,

Feliece Zelaya
Belize Biltmore Plaza
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Additional Information about BEST WESTERN Belize Biltmore Plaza Hotel

  • Best Western Belize City
  • Belize City Best Western
Address: Mile 3, Northern Highway | PO Box 959, Belize City, Belize
Price range (per night):* INR6,353 - 8,527

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