Our family of four stayed at Chateau Giselle for five nights in mid-February 2007. We would not have stayed so long but Amanda, the property manager, only takes bookings for 5 or more days. We wanted a house rather than a hotel so that we could prepare some meals instead of eating out the entire time.
We have traveled to several third world countries and have never stayed at a luxury hotel or resort. We expect third world standards with the accommodations that we choose. In even the smallest hotels there exist a minimum standard of cleanliness, not withstanding the expected cockroaches, ants, etc. But shortly after our arrival at Chateau Giselle we discovered how incredibly dirty the kitchen (and the whole house) was. The kitchen sink and counters were dirty, appearing as though no-one had washed down the food scraps from the previous guests. The inside of the kitchen cabinets had a layer of dust and grime in which the dishes were sitting. The kitchen sponge, with which we were expected to wash the dishes, was brown and smelly. The glasses and flatware had dried food on them. Amanda's assistant, Bobbi, did bring us paper towels and napkins when we first arrived.
The bathrooms were also uncleaned upon our arrival. The sinks had dried toothpaste remaining from the last renters. One of the toilets had a brown smear on the side of the seat which we cleaned off. We immediatly purchased cleaning supplies at the store and had to clean the house before we felt it safe to cook or use the bathroom. In addition, there was only 1 bath towel per person supplied. These towels appeared gray and dirty and smelled positively terrible! We hoped they had been washed after the last renters but they seemed dirty and so to be sure we took them to the laundry lady around the corner and had to pay her $15.00 to wash them for us.
In addition, the website advertises mosquito nets but there were none anywhere. Because at least one of the screens was missing in a bedroom, and there were large holes in a few other screens, we had mosquitos visiting us.
We rented four bikes from Amanda at her Caye Caulker Rentals. They were in very poor condition and difficult to ride. Other rental bicycles on the island appeared to be in much better condition.
To the credit of the managment, the old problematic shower heads that previous travelers had spoken of have been replaced with new shower heads. The sheets were clean and there were plenty of fluffy pillows.
The location of Chateau Giselle is centrally located right in the heart of town with easy access to shops and restaurants. While this house in not an absolute terrible place to stay, the price is far too high for what you get, making it a bad value. Next time we will stay elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC