Ramshackle: Likely to fall to pieces; so poorly kept up that disintegration is likely; rickety
We decided to re-name this resort the "Ramshackle Inn", and with good reason.
I was looking forward to the seclusion and quiet of Xamen Ek for my husband and I's diving trip, but we were sorely disappointed. First of all, the website (both pictures and information) are very outdated. It is very obvious that Mike (the owner) has let the place go. There was mold and dirt in the common areas (most of the light fixtures had dirt collecting in the bottom of them). Mike also passed on quite a bit of falsified information to us, both before we arrived and while we were there--we are both divers, and since his website boasts Scuba Steve as the local divemaster, we used that information to choose this resort. Mike told us via email that "we can figure out the diving when you get here" and upon arrival, we were told that Scuba Steve moved to a different resort because he wasn't getting business at Xamen Ek. Mike did recommend White Sands resort and dive shop, which was excellent, but we would have stayed there had we known. We both wish we would have rented a golf cart because the resort was very far away from town, but we were able to get there via the boat ferry, though that took about 45 minutes each way. We also discovered 3 nearby resorts that had menus significantly less in price than the resort restaurant. In fact, Portofino (1 resort to the north) actually let us use their swimming pool, towels, and snorkeling equipment at no charge, and we spent as much time there as possible. While the food at Xamen Ek was pretty good, they were often out of things because "it was the off season", and the kitchen was very unclean. We were able to find someone to get us a drink 1 time in the entire week we were there, and we eventually gave up and hung out at Portofino's pool and bar. The gardens are very beautiful, but the junk and trash that accompanies the plants do not exactly enhance the beauty. Finally, the rooms---we stayed in one of the poolside cabanas. Evidently, a couple coming to the hotel 3 days after us were much more important and got the more updated cabana--when we arrived, our cabana did not even have toilet paper. There were 3-4 leaky holes in the roof, including one that was nearly as large as my head. The staff had to be aware that they were there when we arrived, because the furniture was arranged in a fashion that made absolutely no sense...but avoided all the water leaks, so when it rained, the water simply pooled on the floor. The shower hadn't been cleaned in months, the bugs overtook everything, and the shower drain had pieces of metal shards sticking out of it. The website boasted queen size beds, and instead we were greeted with a full bed that was full of bugs and slightly softer than a piece of plywood. The resort boasted wireless internet, yes, but when we used it to stream music in the room, Mike asked us to stop because it slowed it down too much.
Mike recommended some excellent tours and experiences, and we very much enjoyed that part, but we tried to spend as little time at the resort as possible. I realize that the resort was relatively inexpensive compared to some other neighboring resorts, but I would have gladly paid extra to know that we didn't have to haul all of our valuables everywhere we went because we didn't feel safe leaving them in the room. I would have probably give this resort a "fair" rating (because the location is beautiful, even if there is no beach), if it weren't for the misinformation we were given before we left and during our stay. Perhaps once someone else buys the resort and fixes it up (give it at least a year, trust me), it will be a nice place again, but right now, stay away. When we told locals where we were staying, we were smirked and laughed at quite a bit, and with good reason. We didn't let our resort influence our vacation to Belize--the country is beautiful, and the people are very friendly. However, we could have found a much nicer resort for the same price. Trust me....go somewhere else.
- Xaman Ek Hotel
- Xaman Ek Resort
