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Fairfield Inn & Suites Atlanta Alpharetta – reviews, photos

2.5 of 5
11385 Haynes Bridge Road, Alpharetta, GA 30004
Hotel amenities
Fairfield Inn & Suites Atlanta Alpharetta
Fairfield Inn & Suites Atlanta Alpharetta
Fairfield Inn & Suites Atlanta Alpharetta
Fairfield Inn & Suites Atlanta Alpharetta
Fairfield Inn & Suites Atlanta Alpharetta
Fairfield Inn & Suites Atlanta Alpharetta
Ranked #19 of 28 hotels in Alpharetta
3.5 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
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    8
    7
    6
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Date Rating
Arcadia, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Shady Finances Pleasant staff!!!”
3 of 5 stars Reviewed 20 December 2011
1
person found this review helpful

I was disappointed to find no microwave or refridgerator. Seems like a standard feature that was missing. Hotel was older, and needs some repairs. The best part of the place was the staff. They were cheerful and accomodating. One issue, the day I checked in they withdrew a large sum of money from my bank. ($100 over the scheduled cost of my stay.) They said it was normal, but this is the first time I have seen such a thing. They said the money would be returned, and my specific bill applied when I checked out. I understood what they did when they explained, but my issue is no one said they would be doing that when I scheduled the stay. They took out their fee, plus extra that was "in case I stole towels, smoked, whatever" But they did it up front and without warning. Shady!!! If that is the common practice still tell me when I make my arrangements. They emptied my bank account and I had to scramble to transfer money for other bills.

Room Tip: Stay at the Residence Inn just up the street. Rooms are about $10 more, but are huge with a full si...
See more room tips
  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask J G about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee Muff, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review
12 March 2012
Thank you for the feedback regarding your stay at our Fairfield Inn & Suites by Marriott. I want to personally apologize for the problems you experienced with no refrigerator or microwave in your room and your bank account.

It is only with valuable feedback from our guests that we can make improvements at our hotel, so we appreciate you taking the time to share your experience with us. Since your stay with us, we have put refrigerators and microwaves in 50% of our room inventory. We hope to have refrigerators and microwaves in all rooms before year end. We will continue to work dilgently on making improvements to the overall quality of our hotel.

Thank you for the positive comments regarding our staff. We really enjoy making each guest stay with us comfortable and enjoyable. I would like to invite you to come see us again!

Hospitably,

D. Muff
General Manager
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new york ny
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“clean and comfy”
4 of 5 stars Reviewed 18 November 2011

This is your typical Fairfield Inn. Clean comfortable, rooms with basic amm, free breakfast nice touch is the free shuttle in the morn and eve (check for hours). What puts this hotel above most Fairfields is the Staff.Dee Muff the Gm and his staff are outstanding!!! From the time you check in they make sure you are taken care of.Give them a try and you will leave with a smile and possibly a cookie.

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask scott m about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee Muff, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review
12 March 2012
Thank you so much for the wonderful comments regarding our hotel and staff! We really appreciate you taking the time out of your day to share your experience with us. Our goal is to provide each guest with a room that is clean and comfortable and give you the service that will make you smile during your entire stay!

Thanks again!

D. Muff
General Manager
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New York City, New York
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
“So-So Service, Okay Stay”
3 of 5 stars Reviewed 1 September 2011

My firm has an office very close to this hotel, so it is conveniently located. The hotel even has a shuttle that will take you to nearby places, which is a nice plus. However, the service is a bit spotty (I had to wait 15 minutes before anyone would acknowledge me at check-in) and they don't do a good job letting you know what the hotel has to offer.

A complimentary breakfast is available in the lobby each morning which has nice things like yogurt, fruit and cereal, but several of my colleagues weren't aware of it because the staff never mentioned it. I was fortunate that at the time I was leaving the hotel the first day I was there, people were in the breakfast area so I made a note of it for the following day.

There's nothing special about this property, but the rooms were fairly clean and the location was quite convenient for my needs.

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask DelicateEssie about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee Muff, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review
12 March 2012
Thank you for choosing to stay with us while visiting your firm in the Alpharetta area! We really appreciate your business and the comments you shared with us regarding your stay. Your review means a lot to us.

I want to personally apologize about the service you received and assure you that it is not reflective of our usual standards of service and quality. We really take pride in providing outstanding customer service in an effective and efficient manner. Because we failed you once, please allow us the opportunity to gain back your trust and prove our commitment to your satisfaction by choosing to stay with us again in the future. I am confident that during your next stay, you will receive exceptional service and hospitality at the highest level.

Thanks again for your feedback. We are looking forward to welcoming you back again soon!

Hospitably,

D. Muff
General Manager
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Dorset, England
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Did the job”
3 of 5 stars Reviewed 16 June 2011

Cheap and fairly cheerful. Kept clean, but the decor needed working on - the bathroom needed grouting (clearly had done for some time) and the walls were marked. Could do with redecorating. AIr conditioning noisy.

Staff generally fine and helpful, wifi worked, breakfast was OK, room keys absurdly prone to fail if anywhere near mobile phones..

Room Tip: Suites much better at little more cost.
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  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Anaximander about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee Muff, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review
12 March 2012
Thank you so much for the valuable feedback regarding your stay with us. We appreciate you sharing your experience! Your comments are extremely important to us. We will continue to work tirelessly everyday to make improvements to our hotel so that it will reflect the highest quality standards.

Thanks again for your comments. We hope to see you back again soon! I am confident that your next stay with us will be a wonderful experience!

Hospitably,

D. Muff
General Manager
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Elmwood Park, New Jersey
2 reviews
2 helpful votes 2 helpful votes
“A much better stay”
4 of 5 stars Reviewed 24 May 2011
1
person found this review helpful

I previously stayed at this property back in February and was disappointed. After speaking with the manager, I relunctactly agreed to give them another try. I am happy to say that my stay in April was much much better. We booked two double rooms. Both rooms were clean upon arrival, the carpets were a little damp from them being cleaned. The manager and staff, were hospitable and accomodating. (By the way, the manager is new)....Overall I was pleased, and would definately stay here again. The hotel has easy access to Ga-400, the mall, and restaurants. I wish I could have updated my review sooner, but tripadvisor limits how often you can review the same property. Needless, to say, if you're looking for a budget friendly hotel give them a try!

  • Stayed April 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jae_2250 about Fairfield Inn & Suites Atlanta Alpharetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dee Muff, General Manager at Fairfield Inn & Suites Atlanta Alpharetta, responded to this review
12 March 2012
Thanks again for giving us a second opportunity! We really appreciate your business. We like to hear the things that we need to improve on, but love hearing when we get it right!

Hospitably,

D. Muff
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Fairfield Inn & Suites Atlanta Alpharetta

  • Fairfield Inn Alpharetta
  • Fairfield Alpharetta
  • Alpharetta Fairfield Inn
  • Alpharetta Fairfield
Address: 11385 Haynes Bridge Road, Alpharetta, GA 30004
Price range (per night):* INR3,081 - 9,186

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