water stagnates in shower and you stand in puddle of dirty water, few kitchen utensils, no knife, cutting board, no cleaning supplies, only one service per week. thin walls, No free internet, no service, Front office does not watch who walks into the facility!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 April 2009
"I recently received a copy of your review of the Studio Plus Atlanta - Alpharetta - Northpoint. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we completely unsuccessful in several aspects of your stay. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.
Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
