My elderly parents and I, a paraplegic booked 2 rooms in this so-called hotel. I never encountered such a staff. The rooms we paid extra for were not available as promised. The no smoking rooms REEKED OF SMOKE. The two bed suite we booked and paid for, was only one bed and cramped. The desk clerk reassigned us two new rooms up on the 2nd floor, however, the woman sleeping in one of them was surprised to see my nephew opening her door. Glad my nephew was not shot! That clerk went home so now we had to explain everything all over again! The next room assignment was even stranger. It looked like a meth-head had trashed the room. Bed flipped up against the wall and stuff strewed all over the place. By then (almost Midnight) my 90 year old father with severe health problems was on the verge of collapse. We were forced to take the original rooms and 2 days later we were offered rooms on different floors. That was unacceptable since my dad is recovering from a stroke! If either one of them needed me in the middle of the night they would likely have trouble finding me. I called corporate after I got nowhere with the manager. We at least wanted the $60 owed to us for the suite we paid for. I’m still waiting since last week for a callback from the regional manager who I was told would take care of this mess. I have family in the area and I also have business trips to Marietta and Alpharetta. So I frequent hotels here and I have never been treated so badly or seen service as screwed up as this nightmare! Save yourself a lot of trouble and stay elsewhere.
- Alpharetta Extended Stay
- Extended Stay Alpharetta
