I would give it 3 1/2 stars. Hotel was clean & the girl who checked us in was wonderful! We were just doing an over-night "staycation" as a surprise for the kids, to alleviate post=holiday blues. The hotel has a big indoor pool & hot tub. It was an atrium like setting, so no terrible echo, like some indoor pools. The hotel was empty (we were there on a Friday night), I think it's more of a business hotel. Great location in Alpharetta, next to Northpoint Mall and tons of restaurants. The Suite was clean, comfortable bedding & lots of pillows.

The breakfast was so-so & the morning staff was not as friendly as the night before. The only other complaint was that the hot tub was due for a clean and some resurfacing.

Would stay again.

If it wasn't for Ken and Jonathan, this place would be completely worthless. Their rooms are aging quickly. I have been staying here on and off since 2008, I am mostly disappointed with Charmaine at the front desk. She lies through her teeth. I am a Diamond member with Hilton and I am embarrased to stay at this property. I have had many conversations thru email with Mrs. Skeen (GM), while she has corrected some issues, my problems with the customer service and treatment of guests keep coming up. I'm not sure if it is poor screening or poor hiring decisions, these employees do not believe in customer service, they are just happy to be there collecting a check. I am so disappointed, I am checking out early and writing to the Hilton Honors program with my concerns.

This was the first time staying at this hotel and I had a great experience. Yes, the hotel is getting older and needs some items addressed, but overall, the staff is courteous and the stay was enjoyable.

The complimentary breakfast each morning was superb. The chefs that prepared the eggs and omelets were always nice to interact with in the morning. And despite what some people think, they have someone cracking REAL 100% eggs. The buffet had everything you ever wanted. I know we got some real food critics regarding breakfast but you get way more than what you pay for. The coffee was excellent too.

The pool and spa were good, but needs some attention as the jets in the spa seemed clogged and the pool was looking a little murky with cracks in the ceiling and floor.

The Manager's Reception each evening was great, but I never saw any management, only the bartender and some kitchen staff.

The rooms are great! Plenty of space to stretch out and enjoy. The business center is good too, but agree that the Internet should be a complimentary service.

All in all a great stay that has made this my favorite hotel in Alpharetta. Just a little updating on the hotel and it would be great!

My pre-teen daughter and I stayed here fo a night in order to attend a concert at the verizon amphitheater about 2 miles away and the hotel had a package that included transportation to events at that venue. Hotel was very nice--typical embassy suites-- but the whole concert package seemed to throw their shuttle driver because there was confusion about when he would pick us up and whether their shuttle service was available after 11 pm-- and this was the reason I booked the package! Well we ended up taking a cab back from the concert to the tune of $20. But, the moment I mentioned this to the front desk, they were very apologetic and my hotel bill was credited $40. So it worked out fine after a little frustration. All in all it's I nice hotel.