This property, which appears new is actually a remodeled Comfort Suites. The furniture and decor is great but that is where it ends. My first room had a toilet that wasn't securely bolted to the floor so I was moved. The second room had a broken floor threshold that had a very sharp edge, was missing the closet/mirror/sliding doors and was painted so poorly that I thought a 3rd grader might have completed it. The staff attempted to be helpful but they are unable to do anything with such a shoddy property. If you are loyal to this brand of hotel travel to the next exit for the Holiday Inn Express on Barrett Parkway, MUCH better property.
Room Tip: Stay at a different property.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 November 2011
A hotel is defined by the quality of service it provides its guests. Consequently, it's disappointing to learn that you're unhappy. Please accept my sincere apology. I want you to know that the comments and suggestions that we received from our guests are taken seriously. Since we were unable to remedy all of your concerns during your brief visit, I am pleased to offer you a free nights stay, next time you are in the area. I would love for you to give us another chance. Please be assured that all of the issues you've raised have been addressed, and the appropriate action has been taken.
Again, I want to thank you for taking the time to share your concerns with us. We look forward to serving your future lodging needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
