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Embassy Suites Hotel Orlando - North – reviews, photos

3.5 of 5
225 Shorecrest Dr, Altamonte Springs, FL 32701
Hotel amenities
Embassy Suites Hotel Orlando - North
3.5 of 5 stars 154 Reviews
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154 reviews from our community

What travellers say about this hotel
  • Front desk staff(6)
  • Happy Hour(5)
  • Very nice(4)
  • Theme park(4)
  • Clean and comfortable(3)
Traveller rating
    39
    56
    29
    15
    15
Only show reviews for Family (42) | Couples (27) | Business (54)
Date Rating
Washington, DC
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Great hotel!”
5 of 5 stars Reviewed 13 February 2012
4
people found this review helpful

Love the rooms, the fridge, the flat tvs, etc. The happy hour is great and the breakfast was phenomenal... great omelets, bacon, sausage... all included in the room price. I went to Marriott Residence Inn at the Orlando airport.. what I got was cheap watered down wine and cheap drinks. The breakfast was a cheap round egg patty in a chafing dish. Nothing like Embassy Suites. The Embassy Suites Altamonte Springs lobby is loaded with tropical plants and huge trees.. bringing the outside in... something out of a tropical paradise. I needed some duck tape to tape the drapes and keep out the outdoor lighting. Maintenance was up in less than 5 minutes to help... That is great service.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RoadWarrior2008 about Embassy Suites Hotel Orlando - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESONFOM, Front Office Manager at Embassy Suites Hotel Orlando - North, responded to this review
19 February 2012
Thank you very much for taking the time to share your experience. I am very happy to hear that the team here took such good care of you and were able to solve the lighting coming into your room. I am also delighted to hear that we were able to surpass our competition and provided you with a superior product and service levels. So glad that you enjoyed the our beautiful atrium and delicious cooked-to-order breakfast. We would love to be your hotel of choice next time you visit Orlando and experience our newly renovated hotel. Hope to see you return soon! Safe travels.

Warm Regards,

Brittany Drennan
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Dissapointed”
3 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

I gave this hotel an average, because it wasn't terrible but it really didn't meet Embassy Suites standards. I believe that the building had been owned by another hotel, because the rooms were kinda small and the decor was really strange.

My greatest complaint was the managers reception and the breakfast. The woman running the reception repeatedly questioned me on my age, even though I had my ID, and seemed disgusted by the orders of everyone there. The breakfast was the worst. All of the food was kept behind a counter, including the eggs, bacon, pancakes, and other pre-made breakfast items. The line to get breakfast was unbelievable, it took me nearly thirty minutes to get scrambled eggs (not a made to order omelette). Even more frustrating, and upsetting, was that the man running the kitchen was extremely rude and repeatedly lied to guests when they would ask for specific items. I watched him tell one man that there were no pancakes left, only to watch him minutes later take the lid off a completely full dish of pancakes.

I have come to expect a certain standard from Embassy Suites and I often choose to stay with this chain because I enjoy the ease and consistency of their breakfast. This hotel just did not meet that standard.

  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask twinkiebabe89 about Embassy Suites Hotel Orlando - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESONFOM, Front Office Manager at Embassy Suites Hotel Orlando - North, responded to this review
19 February 2012
Thank you for taking the time to provide feedback on your experience at our hotel. We strive for the Manager’s Reception and breakfast to be a stress-free, relaxed, social environment where guests can unwind or start off their day in an enjoyable way, so I sincerely apologize that this was not your experience. I am very sorry that we did not provide you with the level of customer service that you deserve, and I have taken this matter to the appropriate parties. I hope you will consider staying with us again the next time you are in the Orlando area, so we can demonstrate the level of hospitality the Embassy Suites brand is known for.

Warm Regards,

Brittany Drennan
Front Office Manager
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New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Second Home”
4 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

been here at least 10 times on business trips.
I like jogging in the morning around the lake - it contains a running path and you get to see the birds - lovely way to start your day. Then the breakfast is included, the news paper is included as well.
Shopping center is walking distance away. The rooms are huge, fast internet and great in house restaurant - Omaha Steak House I think.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BobGD about Embassy Suites Hotel Orlando - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESONFOM, Front Office Manager at Embassy Suites Hotel Orlando - North, responded to this review
11 February 2012
Thank you for your review. I am so pleased to hear you enjoyed your stay. We hope to see you again soon to experience our newly renovated hotel, which is scheduled for completion later this year! We appreciate your loyalty to our location!

Warm Regards,

Brittany Drennan
Front Office Manager
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1 review
1 helpful vote 1 helpful vote
“Top hotel, nice rooms.”
4 of 5 stars Reviewed 5 February 2012 via mobile
1
person found this review helpful

Excellent stay. Difficult to find. Restaurant is also top.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Simon_Schock about Embassy Suites Hotel Orlando - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESONFOM, Front Office Manager at Embassy Suites Hotel Orlando - North, responded to this review
11 February 2012
Thanks for your comments and hope to see you return soon to Embassy Suites Orlando North next time you are in town.

Warm Regards,

Brittany Drennan
Front Office Manager
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Gainesville, FL
Top Contributor
51 reviews 51 reviews
Reviews in 35 cities Reviews in 35 cities
74 helpful votes 74 helpful votes
“Updates underway, but regardless, a great stay”
4 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Spent a couple nights here for a business meeting and again I am increasingly impressed with the "mid-range" business hotels as they seem to out do the regular Hyatts, Mariotts, etc. Our suite was nicely appointed and very comfortable. This was for a business trip and if you are looking here for a Disney vacation, Altamonte Springs is a little too far for your daily jaunts to and from the parks. Internet does cost $10 a night and is free in the really open common areas. All guests can enjoy a hot breakfast with buffet items and eggs made to order-(another nice perk).

Room Tip: Ask for an upgraded suite--I believe some are completed, but the regular ones are still quite nice f...
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask HolaGatitos about Embassy Suites Hotel Orlando - North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ESONFOM, Front Office Manager at Embassy Suites Hotel Orlando - North, responded to this review
11 February 2012
Thank you very much for taking the time to share your experience. I am very happy to hear that you had a pleasant stay with us and found our location and amenities to your liking. We are also excited to announce that we are now offering free Wi-Fi in all of our guest suites and common areas so when you return you will not have to pay for internet. Hope to see you return soon! Safe travels.

Warm Regards,

Brittany Drennan
Front Office Manager
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Additional Information about Embassy Suites Hotel Orlando - North

  • Embassy Suites Orlando North
  • Embassy Suites Altamonte Springs
  • Altamonte Springs Embassy Suites
Address: 225 Shorecrest Dr, Altamonte Springs, FL 32701
Price range (per night):* INR6,833 - 8,962

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