I made a reservation with my visa card. when my wife and I arrived, I presented my american express card. Around 9:20 in the evening the phone rang in the room. a man identifying himself with american express merchant services stated that they were following up to verfy that the card was in my possession. I told him that I would go to the front desk, and as I was hanging up on him I heard him saying that I did not need to go to the front desk. I called american express security and gave them my card information. They told me there was no reason for anyone to be calling me. The front desk agent, jessica, was asked for my numbers as well and to her credit she did not give them to the guy. The guy gave a security company name, a case number, and a phone number. I had american express security check the number and it came back to a mechanical or machine shop in texas. When I checked in the General Manager, ( I was told his name was Maurice), was there. The next day upon checking out, he was not there, even though I stayed until 12:45. So I asked the Assistant Manager to get me in touch with the Hotel security department. To my surprise, she said the hotel does not have a security department. Then I asked her to have the General Manager come into the property, he did not come in. The General Manager never spoke to me or communicated with me in any way, even though he was told, according to the assistant manager, of a serious security issue. I then called the Hotel chains' customer service department and asked to be conected to the corporate security deparment. My surprise hit a new level when she said, you guessed it, "the company does not have a security department." I will choose in the future to avoid Homestead, Extended stay, Extended deluxe, and any other divisions that they own or purchase.

Wish I had the time to stay longer but I shall return! Katie Robinson at the front desk, the kind of employee every business wishes for. Location was great, I was flying out of Sanford Airport so I was only there one night. The beds were fine, I was a bit worried after reading a few reviews, its all in what you are use too. The room was better then we expected, well equiped. I am use to the hotels that are for longer stay not having maid service, it's ok, I don't have a maid to wait on me at home. No pool, not a biggy, usually full of young children and we don't use them then. Great shopping and food near by. Area feels very safe. OH and I was able to travel with my pet! BIG bonus!

Service was excellent and friendly.
I found the room clean and comfortable.
The location was ideal . lots of shops and restuarants , gas stations exercise facilities nearby. The hotel itself in a very quiet and serene spot.
I liked the price the best and have no complaints.

I was very pleased with my room. The mattress was a little hard, but the room was very clean and had a small kitchenette. The location was very convenient to restaurants and shopping. The only negative thing I could say is that the smell leading up to the hotel was a bit rank due to people staying long term and walking dogs around the property, but this immediately disappeared upon entering the building.