Here is what happened.
I booked before flying to denver, co, 2 rooms for me and my wife and a coworker for the 2nd room.
I had to prepay the hotel before flying, so i did, and in the 1 foto it looked like a normal holiday inn style low budged HOTEL ...not motel..HOTEL!
it was cheap and near denver airport....yea right!! its far and a drive in the middle of the night and an adventure just to find it.
We got there at around 12 am MIDNITE....
there was nobody there to greet, welcome, give a key....or even say who the hell are you?
NOBODY the door was CLOSED, and thats that...i looked and drove around.... we found no entrance without a lock. People were sleeping if there were any and there wasnt a thing to do...i called the number and of course there was nobody there as the ligths were off in the office.
to make this brief, we went for another hotel in the area paid more and were very happy, but this took an extra half hour.
Needless to say it was a horrible experience...now here is where it gets bad.
We called when coming back from Denver after our vacation to get a refund...and i found out that their number is only the HOTEL.COM number not their own. WTV i told them give me my money back....they said not so fast talk to them directly. I said i wont give them the satisfaction and callledmy AMEX for a refund.
They refused ( crossland Motel) and AMEX said i cant win, well its april and i still am fighting and i ll fight it nonstop till they go out of business so i will eventually win or just give this story to all other travel websites.
I didnt stay there not cause of the motel looking dump but cause there was no way to get my key or get in the damn place. i want my money back but they wont give me any refund.
i didnt sleep or put a foot in the room but i have to pay for it!!?? HAHA
i love america!
DONT STAY HERE>>>> pay more and stay at a human being run place. Its a dump and its not like in the foto...its a damn MOTEL!!!
Trust me you will be glad you listened.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC