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DoubleTree Denver Aurora – reviews, photos

3.5 of 5
13696 E Iliff Place, Aurora, CO 80014-1319
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DoubleTree Denver Aurora
Ranked #11 of 49 hotels in Aurora
4.0 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
    28
    33
    9
    7
    3
Date Rating
Colorado
Top Contributor
67 reviews 67 reviews
Reviews in 36 cities Reviews in 36 cities
18 helpful votes 18 helpful votes
“Nice room, great service, low shower.”
4 of 5 stars Reviewed 5 February 2012

The service at the hotel was terrific during my limited time at the hotel. I took advantage of the free shuttle to and from DIA. I called upon landing very late at night, and was surprised to find that the hotel was still running a shuttle, although there was a 45 minute wait for one. Still, it save me lots of $$$ on ridiculous cab fares to and from DIA, so I already had a good impression of the hotel prior to arrival. It is about a 30 minute ride to and from DIA, worth noting so that you can build some time to an from the airport. The driver was extremely friendly, despite my learning that it was her final night working at the hotel. I was surprised that once she dropped me off, she checked me in, too! I had a nice room, with a nice bed, and nice welcome amenities as a HHonors Gold member. My one complaint about the hotel would be the shower. It seemed like it was built for midgets and I had to majorly crouch to get under the nozzle. The elevators are slow. My driver to the airport in the morning was again very friendly. I recommend this hotel for its great staff.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Garon, General Manager at DoubleTree Denver Aurora, responded to this review
23 February 2012
Thank you for staying at the DoubleTree Hotel – Denver/Aurora. And, thank you for your kind and positive comments about the service you received at the hotel, especially our complimentary shuttle service to/from Denver’s airport. I do apologize for the inconvenience you encountered with the low placement of your guestroom’s showerhead. Within our guest baths, some showerheads are higher than others. When your travel plans bring you back to Denver/Aurora, please feel free to contact me directly. I will personally see to your reservation and pre-block you into a guest room with a higher placed shower head. Feel free to contact me at david.garon@hilton.com.
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Michigan
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Nice place to spend the night. Helpful staff”
4 of 5 stars Reviewed 14 January 2012

My friend and I took a bump from Delta. Delta sent us to this hotel, as well as paid for the room. It was a bit far from the airport, but a huge storm was on its way.
We arrived and was given the room. We went back to the desk and asked if they had a toothbrush and paste. (We had checked in at the airport, so when you take a bump. You don't get your bags back.) The desk gave us that, deodorant, anything else he had to give us. Including hot cookies.
We used our meal vouchers at the bar. The food was surprisingly good. We almost went elsewhere (they offer a comp shuttle to nearby places)
We had chicken quesadillas.Huge pieces of real chicken breast, The turkey soup tasted better then home made. Tasted like Thanksgiving.
Did not spend much tie in room. But slept well.
We were very happy with our stay.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David Garon, General Manager at DoubleTree Denver Aurora, responded to this review
23 February 2012
Thank you for taking the time to comment on your recent stay at the DoubleTree – Denver/Aurora. All of us here at the hotel thank you for your compliments and are very appreciative of your business. When your travel plans bring you back or through Denver, I hope you will stay with us again. And, if I can be of further assistance, please feel free to contact me at David.Garon@hilton.com
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Glendale, Colorado, United States
1 review
“an okay choice”
3 of 5 stars Reviewed 11 January 2012

The front desk was not very hospitable checking in or checking out. Rooms were clean, warm, quiet. The pool was great.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask R0bbinO about DoubleTree Denver Aurora
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David Garon, Manager at DoubleTree Denver Aurora, responded to this review
21 February 2012
Thank you for taking the time to post your comments on TripAdvisor. As the new General Manager at the DoubleTree Denver – Aurora, I am most interested to hear guest feedback. While I was pleased to see you enjoyed your guest room and the pool, I also noted that the service you received at the front desk did not meet your expectations. I see your comments as a training opportunity. I will personally be working with the Front Desk team in an effort to postively impact our service levels. I am confident immediate improvement will be realized. If you would like to discuss your stay in more detail, please feel free to contact me at David.Garon@hilton.com
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Chandler, Arizona
1 review
“Pick a different hotel than this one...”
2 of 5 stars Reviewed 8 January 2012

Room was ok but had an odor... For 2 days the towels smelled like dirty socks, several lamps did not work and when I turned on the Heat Lamp in the bathroom it blew sparks out at me... The room service is good but the food is not.
The people are nice but for the price I'd expect a cleaner appearing and smelling hotel with a gift shop thats open more than just a couple of hours in the morning...

On a positive note the elevators were quick...

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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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David Garon, Manager at DoubleTree Denver Aurora, responded to this review
21 February 2012
I sincerely apologize that you encountered housekeeping issues during your stay at the DoubleTree Denver – Aurora. Our newly hired Executive Housekeeper has seen your comments and will be working closely with her team to improve our Housekeeping quality. I’m sorry that your room service food did not meet your expectations. Our Chef has also seen your comments and is presently working on a complete revision and update to our room service menu. I believe this reworking of the menu will improve the food quality. Further, I will look at how we are presently staffing our gift shop to have staff more available when guests tend to need items. If you would like to discuss your stay with me in more detail, please feel free to contact me at David.Garon@hilton.com.
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Senior Contributor
30 reviews 30 reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Reasonable prices, a little far from downtown”
5 of 5 stars Reviewed 19 December 2011 via mobile
1
person found this review helpful

This is a very nice hotel for reasonable prices. The staff was nice and accommodating. The rooms are comfortable. Room service is excellent and reasonably priced. Would recommend for those needing to be convenient to University of Colorado Medical Center.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about DoubleTree Denver Aurora

  • Doubletree Hotel Denver Southeast
  • Doubletree Hotel Aurora
Address: 13696 E Iliff Place, Aurora, CO 80014-1319
Price range (per night):* INR4,313 - 9,354

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