Room was dirty, specifically the bathroom and the vanity area. The walls had a red gunk and dirt, the vanity was dirty with something black, the shower had soap scum and hair on the walls, the hot water in the shower was a joke. I literally had to turn it on and wait about 4-5 minutes to get in. The table in the LR ( we had a suite) had some dried gunk on it. I told the front desk about the dirty room, they sent up someone to clean while we went out for the day. Came back and it was still dirty. Mold in shower, soap gunk, soap scum, mold on heater, face of heater with gunk and mold, dried crispy crud on table and crud in bar sink drain. I met the supervisor and a cleaning lady at the room and showed them what I was talking about. The supervisor started scraping with her nail on the table and brushing off the gunk!!!!! No cleanser, no sanitizing. The maid went to the shower area and started wiping the shower walls with a moist wash cloth ( not wet, no soap) that would be used by guests. Again, NO CLEANSER, NO SANITIZER. I was so appauled. I went downstairs and had a cocktail.... when I returned the shower walls were ( i hope) sanitary, but the soap gunk was still caked in the shower soap holder and the table still had crusty goo. Oh well, guess that ends the visiting at this hotel. Time to find a new get away place, SAD FACE cause I sleep really well in their beds. The Front Desk Staff, the Executive Chef and the bar staff were wonderful. The pictures are after they cleaned... TWICE, lol.
Room Tip: We looked at 4 room locations in this hotel. TIP: Look closer at shower, walls and furniture.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
I am glad that you enjoy our beds and had a great experience with our staff. I do apologize for the issues you had with your room and hope that your would reconsider staying with use in the future. I can guarantee that those issues have been addressed and that you will not have those problems if you show to come visit use again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC