We checked in on 6/28/2011 and checked out 7/5/2011. If there had been any other hotel/motel open to accommodate us we would have never stayed at Homestead at all. Following is a list of all the problems:
Our original reservation was for a 2 bed suite and a single queen room and we were to arrive on 6/27/2011, but I called on 6/25/2011 and informed Homestead that we would not be arriving until 6/28/2011 and was told “no problem” BIG LIE!! When we arrive on the 28th the single queen reservation was OK, the suite had been cancelled. The person I spoke with changed the reservations on one of the rooms but not on the second room. I gave the person both reservation numbers. I was sent emails confirming the change on both rooms….however the person I spoke with and sent me the email only changed the reservation on one room. When we didn’t show up on the 27th I was charged a “no show” and the room was cancelled. When I first arrived the young man at the front desk was totally uncooperative. He did not try to help me out in any way. The front desk manager, Amanda, was a little more helpful and found us a room. She found a 2 bed suite that we could have. We had to wait to check in until past 5 PM as neither of the rooms were ready when we arrived at about 3:30 PM. The single queen room was a palace compared to the suite. The place reeked of cigarette smoke the whole time we were there, although we had requested a non-smoking unit. The single queen carpets were filthy!! After showering and walking on the floors and carpet my feet had to be washed before I was able to go to bed. There was very little silverware, no spoons at all. The air conditioner leaked water the whole time. The fridge also leaked water. Everything on the shelf got wet. If we turned the fridge up everything froze. Now on to the suite…. the sofa bed was broken and there were no linens for the bed. There was trash behind the bed and sofa bed. There were cracker crumbs in the mattress of the sofa bed. There were flies all over the room. When we complained about the sofa bed and the filth we were told they had a new sofa bed and would put it in the suite. They also said they would clean the suite. When we left that morning there were dead flies on the counter top and when we returned (after they had done a good cleaning) there were still dead flies on the counter in the same spot. They did not have a new sofa bed so the children had to sleep on a broken bed again. Each day we were told that they would replace the sofa bed, which was never done. Again the carpets were filthy, ones feet turned black after walking across the carpet barefoot. The carpet was thread-bear. The shower curtain rod fell down. The door was very hard to open. The iron on its lowest setting scorched clothes and the coating on the iron came off on the clothing. The refrigerator leaked. There was no closet door. There were holes in the screens. There was no filter for the coffee pot. There was no cook ware and no utensils. When we went to trade our towels for fresh towels we had to wait until 9:15 PM. When we asked how we were suppose to give our babies baths and dry them the desk clerk said “just use hand towels”. When we checked in we were told that we would have housekeeping on Saturday. The single queen did get housekeeping that day, however the suite NEVER did get housekeeping.
The ONLY reason we stayed is because there was a girls softball tournment and all other places were booked.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
