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InTown Suites Denver East – reviews, photos

2221 South Havana Street, Aurora, CO 80014
Hotel amenities
InTown Suites Denver East
Ranked #29 of 49 hotels in Aurora
2.0 of 5 stars 10 Reviews
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10 reviews from our community

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Traveller rating
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idaho
Senior Contributor
27 reviews 27 reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“not a good choice”
2 of 5 stars Reviewed 15 January 2010
1
person found this review helpful

I stayed for a week, but in retrospect would have rather paid a bit more and stayed at a motel 6. I had to buy air spray to take the odor out of the air after checking in This is as much of a suite as a vw bug is a limo. Rooms are small, and have a tiny micrcrowave, tv and refrigerator. Rooms were not filthy, no bugs, but not clean either. They do a once over cleaning between guests, change sheets, etc but the room really needed a deep cleaning, especially the bathroom. The room includes a roll of toilet paper and two small towels. You are responsible for everything else. There is no toaster, coffee maker, etc. The first night was fairly noisy with constant shouting in foreign languages in the hallways- otherwise quiet enough. Be prepared for unexpected outages- one day the power was out for several hours...on another the water was out for several hours while the mechanic worked. There is no advance warning given. Beds are not comfortable- you don't want to sleep on your back. It has a laundry room which is handy. At first I thought it was overpriced ,$1 for a dryer load, however was pleased to find the machines have moisture sensors, so I got over an hour from the dryer vs typical 8-10 minutes. I guess that's about it for the positives besides of the reasonable rate.

  • Stayed November 2009, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask spacepilot500 about InTown Suites Denver East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InTown Suites, Owner at InTown Suites Denver East, responded to this review
16 September 2010
SpacePilot 500 - We are glad you found the low rates and the laundry facility to be a positive aspect of your stay. However, we certainly regret to hear that other things did not meet your expectations.

While we are indeed limited service, we pride ourselves on offering our guests exceptionally clean rooms and a quiet, comfortable location. We will investigate the issues you describe and address them ASAP.

If you are ever in need of an economy extended stay in the future (we have 138 locations), we would welcome the opportnity for a second chance.
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Colorado
2 reviews
3 helpful votes 3 helpful votes
“Room had bed bugs”
1 of 5 stars Reviewed 19 February 2009
2
people found this review helpful

Room was badly infested with bed bugs - I got > 20 bites in two nights. Management apologized, offered me a different room, refunded my money with no hassle but I still had a terrible time trying to get the bugs out of my stuff. Would not stay again.

  • Stayed February 2009, travelled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask likeabirdco about InTown Suites Denver East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InTown Suites, Owner at InTown Suites Denver East, responded to this review
20 September 2010
This is a critical issue to InTown Suites and we are sorry to hear about the occurence. We are glad the property handled the situation quickly and without issue.

We have a national contract with Orkin to prevent bedbugs and other pests from entering the room. We also perform regular, thorough inspections of the room as part of our weekly cleaning of occupied rooms and our prep of vacant rooms for sale. If pests are found, we take every step possible to eliminate them immediately.
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“Never Again”
1 of 5 stars Reviewed 6 October 2008

The room was so dirty if you walked on the floor bare footed and got in the shower and turn the water on it looked like muddy water running off you feet, only one towel and wash cloth apiece to use for a week. Supposed to have internet but could never connect told manger said he would see what he could do.Nothing evidently never worked. Room too small no more than a small hotel room.Stayed in hotel rooms a lot bigger. Tru to treet you like a prisoner if you came out of you room to strech your legs and saw you they would tell you to get back in your room. Weeds and dogfennels higher than some of their shrubery.The only thing I can say good is that the bed slept decent. Never will I use them this chain of Intown Suites again.Wished I had read the reviews before I booked.Stay as far away from them as you can get.

  • Liked — Beed slept decent
  • Disliked — Did not want you to walk outside your room,Dirty
  • Stayed September 2008, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask patches48 about InTown Suites Denver East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
1 review
“Well, you get what you pay for right?”
3 of 5 stars Reviewed 19 October 2007

Hey, if you can't afford to stay at the upscale hotels, you shouldn't complain. Even some of them have cleanliness issues. Geeze, for the weekly rate - you should'nt complain. You're other option is to stay at a place for $175.00 per night. Ya think?

Stayed January 2007
Was this review helpful? Yes
Ask mamamiaDenver about InTown Suites Denver East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
1 review
“Mislead false advertising”
1 of 5 stars Reviewed 18 September 2007

Was lured in by the cheap weekly rate offered. $169.99 Per week. Surprise, thats only if you agree to stay on the 3rd floor. There is also a what I believe is a rather heavy tax to change andy rough savings you may have assumed considering other extended stay places. I was promised brand new towels, etc. No they, the two towels and two wash clothes have been laundered 100 plus times and have the consistency of brillo pads. Full kitchen, [--]; half [--] semi full kitchen maybe. No pots, pans, dinnerware of any kind, dishwasher or even a dish rack to dry your invisible dishes on with the dish soap that wasn't provided. No oven, other than a miniature microwave. Two burner stove, sink, no garbage disposal. No paper towels, only one roll of toilet tissue to last a week. No shampoo, no hair dryer, a twin bed instead of the advertised full bed. Bathroom has no counter just toilet, sink, and shower. Basically once you walk in the door you will provide everything except electricity, two teeny, weeny, bars of soap and one roll of toilet paper.

The only good thing I could say about the sherade is that the room was clean.

Certainly would not recommend unless almost a last resort. DO NOT try and save a dollar over other extended stays. It will end up biting you in the [--].

MPL

Stayed September 2007
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Ask mliebelt about InTown Suites Denver East
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Additional Information about InTown Suites Denver East

  • Intown Suite
  • Intown Hotel Aurora
  • Intown Suites
Address: 2221 South Havana Street, Aurora, CO 80014
Price range (per night):* INR1,344 - 1,680

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