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Grand Aspen – reviews, photos

515 South Galena Street, Aspen, CO 81611
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Ranked #24 of 36 hotels in Aspen
3.5 of 5 stars 1 Review
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1 review from our community

Denver
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
“OK Room, not dependable”
3 of 5 stars Reviewed 9 October 2010
1
person found this review helpful

I've stayed in this hotel before, and the rooms are nicely updated for an older hotel. There is a mini-kitchen which is nice, and the hotel is convenient (especially being able to park near your room). However, during my last stay, I couldn't connect to the internet (bummer, since I had planned on working that evening - this is despite spending 45 mins on the telephone with tech support for the hotel's email - a waste of time), and then my cable TV went out (bummer, too, since I couldn't even watch TV in the evening). I called the front desk and got an answering machine - I left a message since the recording said the desk hours extended until 11pm and it was only 9:20pm, so I figured they would call me back about the cable TV. No call back - I talked to the front desk in the morning, and they told me that they closed at 9pm (too bad they didn't change the recording!). I guess the biggest bummer is when I explained the inconveniences to the front desk in the morning, they were completely ambivalent (Oh well, too bad...yada, yada, yada. Yeah, well I guess they don't need my business). If you don't care about the service in that regard, the hotel would be good for the price, but if you planned on anything else, you would be out of luck.

  • Stayed September 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Grand Aspen

515 South Galena Street, Aspen, CO 81611
Price range (per night):* INR5,545 - 16,747

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