Don't stay here! If there was a rating worse than terrible, I would have chosen that. We were looking for a simple, safe, clean place to sleep on a cross-country drive. My daughter is sensitive to chemicals so called ahead to find out what sort of cleaners they use, if they have air "fresheners" on the wall putting out scent. They said no spritzers, and they use all GREEN cleaning agents so no smells at all. Most hotels are honest about this sort of thing as they WANT you to have a great experience, but not these guys. Arrived about 10 pm exhausted after driving 500 miles solo with my child. First thing I notice in the lobby, the air freshener spritzer, which they insisted on the phone they didn't use. The room reeked like cleaning chemicals. It was the WORST chemical cleaner smell in ANY hotel I've ever stayed in for my entire life and I've been a lot of them. It was clear they had used strong cleaners (certainly not green and not unscented) to try to cover up something, probably smoking. I asked for a different room at the front desk, but he said they would ALL smell like that. He offered to loan me what looked like a very well used ozone machine (they must have this problem often). I guess he didn't know it takes a few hours to clear out the smells and then you have to air out the room or it can be hard on your health. I was too wiped to search for another hotel so we tried to tough that out, making sure not to leave our suitcases open so all our clothes wouldn't absorb the terrible smell.
Next, we inspected the bed carefully for bed bugs, didn't see any, but when we woke up, bites all over the place. As we left this hell hole without taking showers or using our kitchen room so we could get away as soon as possible, I informed the manager about the bugs. She could care less, didn't apologize and said she would call an exterminator. This did us a lot of good! She said it was the fault of the "previous guests not reporting it".
Besides all this, there was a group of single men heavily drinking in the front parking lot when we arrived (Saturday night) and by the back door where we had to carry our stuff in, there were some people drinking and smoking pot in the stairwell leading to the door. Not what you'd want for your young daughter to see. When you see Savannah Suites, keep driving!!! You will be glad you did!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 November 2011
Thank you for posting a review of your stay at our Savannah Suite Arvada. Reviews provide our hotel staff with an opportunity to improve our hotel and our quality of service. Corporate policy is that all of our hotels are to use cleaning agents that are specified by our corporate office. These cleaning products are all bio-degradable and listed as “Green”. Inspections of the hotel are conducted by hotel management daily and corporate management monthly. This month’s inspection investigated thoroughly the cleaning products used based on this review. Because Bed Bugs are now a National problem, our bed bug policies are even more stringent including regular training classes for our housekeeping staff for early detection and caution procedures. We are proud to say that Savannah Suites Arvada has not had one case of bed bugs. Drinking in public and drug use are illegal, both in the city of Arvada and the policies of Savannah Suites. Alerting the staff or even the police would have immediately resolved this issue, as well as preventing these activities in the future. When you do travel to Arvada, Colorado again I encourage you to give our hotel another try to see first-hand how your review has improved our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC