I am really shocked at how fantastic these reviews are. It was my first time staying on Catalina Island so maybe the bar is really, really low (hence, the 3 stars. compared to other small, intimate vacation spots and owner-operated inns around the world, I would give it 1). Here is the easy stuff:
-towels were threadbare
-warnings/threats posted all over the room with a cheap label-maker
-dirty (the refrigerator in the common area on the roof has a soot on the top that could only be missed by months for nothing but laziness....host should know that there are guests taller than 5'10" who do not have to strain to see it).
-housekeeping started running the dryer next to our room at 8 a.m. on Saturday morning. Nice.
-Tube televisions and VHS players? Cheap
-Costco bagels, cellophane wrapped pastry (not kidding....the wrapper said "Apple, Cheese or Raspberry") and bulk cereal.....couldn't find a banana to save my life.....forget oatmeal.
Now the more complicated:
-booked on Orbitz where "rules" were highlighted and specifically said "0% deposit"...they charged my card (NOT authorization but charge) $50 at time of booking...contacted Orbitz and, after 20-30 minutes of nonsense got little more than an "oh, well, tough...."
-$250/night after taxes? I could have staying in a deluxe tent at a nearby campground for less than 1/2 that and been just as comfortable
-property seems to be family-owned...there are a couple "family" names on various pieces of literature and around the property, but don't be fooled. The two "hosts" were nice enough (when they were there) but the property is owned by a corporate commercial real estate management company that I am certain have a board of director or two that thought it would be nice to own a property on Catalina for their private use...hence the purchase and operation of this property (they operate no other hotel properties).
If this is typical, save the money, do a day trip, camp or (for longer visits) rent a property.
Room Tip: didn't see the "standard" room but the deluxe room that promoted a larger tub and abou...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC