We stayed here once before and weren't to impressed with the room. It was small, old, dirty and the bed was nothing to write home about. However, the price is right for how conveniently located it is and we're never in the room much when we're in Catalina.
On our second stay last week we checked into our room only to find the toilet did not work. The toilet bowl itself did not fill with water at all. I talked to the hotel staff, they called a plumber. The plumber could not fix the toilet till the following day. They could not switch our room for the weekend as the hotel was sold out (not uncommon in the summer to have every hotel in Catalina to be sold out on the weekends).
I told the staff my bill needed to be adjusted appropriately for the major and unacceptable inconvenience ... She called the owner, the owner advised to take only 20 dollars off the bill. My bill for 2 nights was $536! I found this owner to be full of greed and I took it as an insult to have me pay $516 for 2 nights when the toilet doesn't even work. I was lucky enough to find another room with a cheaper rate at another hotel just a short distance down the street. Once we switched hotels we had a great weekend.
You don't get much for your money in Catalina I've always known this, but I will never stay here again and give one dollar of my money to this greedy and terrible customer service hotel again as this didn't seem like it was the first time and I'm sure it won't be the last they try to take advantage of their customer's!
Steer Clear of this place!
- Mac Rae Hotel
- Mac Rae Avalon
