For my recent visit to California I needed a hotel which offered close proximity to Santa Anita racetrack, clean, comfortable rooms which also offered good value for money. I can safely say that the Hilton Garden Inn Arcaida ticked all of those requirements and exceeded my expectations.
My usual experience with the 'average three star hotel' has been mixed and the usual downfall has been the level of service and helpfulness of staff. I certainly couldn't make that complaint here. The staff were very friendly from the second I walked in until the moment I checked out. Always willing to help and provide information and always doing so with a smile.
Being a member of the Hilton brand, you'd hope the hotel would be clean but you can never be too sure. Thankfully the room I stayed in was spotless and for a standard room the size was more than I expected. The bed was very comfortable, and given I had some early mornings I did sleep well, despite jet lag.
It's location for me was perfect as the main reason for the visit was to go to Santa Anita (an easy 15min walk from the hotel), however if you're looking to take in the whole Hollywood tourist scene it's not that easy to get there without a car and a cab ride would be expensive. I did find that most (if not all) tour operators for the Hollywood area did not pick up at this hotel because of it's location. Like I say the location is perfect if you're specifically looking to stay in the Pasadena/Arcadia area.
With spacious, clean room and modern bathrooms combined with new 32 inch flat screen tvs and completely FREE wireless internet this hotel exceeded my expectations and definitley rates as great value for money.
Given previous good reviews I have no doubt that my experience was not a one off, and I'd recommend friends to stay here.
Next time I'm in the area, this is the first place I'll check for reservations.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 February 2012
Dear Guest,
Thank you very much for your kind comments regarding your recent stay with us. It is thru direct feedback like yours that we are able to improve, and better our product, as well as our level of service that we provide to our guests on a daily basis.
I have shared your comments with our staff.
Looking forward to see you next time you visit the Pasadena-Arcadia area,
Cordially,
Juan Navarro-Sigala
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC