Our group of 225 stayed during the Tournament of Roses Parade and were very impressed with hotel staff and service given our large size. Rooms were clean, spacious, comfortable and meals very good and very efficiently served - important when we often had less than an hour to get everyone fed and on the busses! Beds were super comfortable and staff always willing to help out when needed The open concept of the atrium was very helpful in better keeping track of all our band members and elevator traffic, etc. For our basic needs, it fit the bill for our Pasadena Tour!

I stayed here for one week while working on floats for the Rose Bowl Parade. I called ahead to ask if the bath tubs were standard size or larger, knowing I'd need to soak after a long 12 hour work day. They lied said the tubs were big - they are not. The room was dirty, a huge hair ball was living under the sink. The chair at the desk was really gross with it's white stain (was it baby formula? Human DNA from a sexual encounter?) . When I moved the sofa and side chair to better see the TV, old food and a hair clip were visible. Does anyone ever move the furniture when vacuuming - NO.
The toilet tank in my room ran every 15 minutes, but closing the door helped muffle that sound. I could never get the hot water hot enough, there were mold (dirt?) stains on the bathroom wall between the tub and the door frame, the light over the mirror seemed to be falling off the wall - or someone doesn't know how to use a level!
Just a mess. Only saving grace was that the bed was comfortable, and the sheets clean.

The rooms in the Embassy Suites were pretty comparable to any mid-level hotel chain in a major city. There was some "wear and tear", but the place was acceptable, nonetheless.

But of all the mid-level hotel chains I had stayed at, this was probably the best complimentary breakfast I ever had. With a "cooked to order" vegetarian omelet, sausage, and hot cakes, paired with some orange juice and a morning newspaper, I could have married the hotel! Other than tipping a few dollars to the staff, the breakfast was completely free. Normally, if we go out for that type of meal, it is easily 40-50 bucks. Well worth the price to stay at Embassy Suites.

Old & needs updating is not the only downside, but deferred maintenance...The cleanliness factor also lacked.
We stayed in room 502, and the sink was damaged about the size of a softball.
The bathrooms are small.
The sofa bed was mushy & not comfortable, there weren't any additional bedding, like another comforter or pillows.

The heating & cooling is totally budget, not having individual thermostats in the room. The hotel controls whether they allow you to use a/c or heat depending on the weather. Strange.

The indoor pool & jacuzzi were nice, but the location is odd..right next to housekeeping carts & the housekeeping laundry area. Even though housekeeping was so close they still failed to keep the towels in the pool stocked.

Yeah, the evening reception with pretzels & free alcohol is ok, and the cooked breakfast filled our bellies, but overall mediocre quality and we would have opted for a nicer room.

We will not stay here again.