Overall this hotel is a nice property; Beautiful grounds, great food, clean rooms, great location, just what one needs from a hotel. My only suggestion would be a change od staff. I have stayed multiple times at this property and it seems like management is going from better to worse with their staff selection. The last time I stayed was Aug 2011 and was stronly satisfied with the service I received. I was Welcomed, Acknowledge, and Thanked for staying. I wished I had the same thing to say for my latest stay (Dec 2011). I immediately notice a change of staff. Specially after not feeling welcomed upon arrival. The staff was rude, clueless, and had no customer service what so ever ( even though two claimed to be supervisors and assistant managers; not a very good representation for such a big hotel chain)
- Best Western Seacliff Hotel
- Best Western Aptos
- Aptos Best Western
