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Bayview Hotel – reviews, photos

8041 Soquel Drive, Aptos, CA 95003
Hotel amenities
Bayview Hotel
Bayview Hotel
Bayview Hotel
Bayview Hotel
Ranked #4 of 6 hotels in Aptos
2.0 of 5 stars 16 Reviews
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16 reviews from our community

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Santa Barbara
1 review
6 helpful votes 6 helpful votes
“Bayview Hotel should be renamed 'BATES MOTEL'”
1 of 5 stars Reviewed 25 August 2009
6
people found this review helpful

What a dump!

Late in July, my wife and I had a dinner and concert reservation at a seaside restaurant in Aptos, CA, and unfortunately made a reservation for one night at the Bayview Hotel. To our everlasting regret, we had not sought out a hotel review for the area.

I don't know where to begin. Well, we arrived at 4:05 pm – 5 minutes after official check-in time. The parking lot was ominously empty with speed bumps that jolted our car even moving at a snail's pace. The hotel itself is an imposing Victorian structure. At first glance it looked quaint; at second glance, aged and unkempt. Next-door was the Norma Jean Café. Didn’t she commit suicide? Had she slept at the Bayview?

We proceeded to the hotel only to find it vacant. The huge restaurant was empty. No one in sight. Finally, a somewhat spacey host emerged and explained that since he was the only one there, we would have to wait a few minutes before he could check to see if our room was ready. Finally, 15 mins later, he led us up a narrow stairway, down a corridor piled with books and magazines, and then to our room. I began to feel romantic.

At first glance the room was small, dumpy, dark. Something was creeping into my heart. It wasn’t romance. We looked about in amazement, too numb to complain (and timid), too pressed for time to consider going somewhere else. We had just time to catch a half hour’s nap before getting ready for our dinner and concert.

I pulled the greasy coverlet off the lumpy bed. My wife and I sank into feathers. It was, at least, comfortable. I closed my eyes but couldn’t sleep. The light from the window was annoying me. I got up to close the drapes. There were no drapes, or shades – just a white brocade see-through material covering the window. There was a veranda outside the window with stairs leading down to the street. Privacy? Ah, no.

I went to the phone to call the spacey host. It rang and rang, and rang, and rang. In disgust I took the greasy coverlet and hung it over the window. I plopped back down on the bed. I couldn’t sleep. I noticed for the first time a huge plant high up on the opposite wall. Was it covered with snow? Ah, no. Dust. I started to cough. In the dim light it looked like a spider about to leap.

I got up and glanced over the room again. The grey rug was filthy, stained with blotches. I’d have to walk around in socks. A latch was dangling from the inner bathroom door and swung like a miniature pendulum when the door was opened.

Since my wife wasn’t sleeping either, I pressed the power button on the TV. Nothing. Two cords were unplugged from the wall outlet. I put them in and had to cycle through the cable options before I could get it to work. Also, no remote. I checked the drawers to find a channel guide. Instead I found a magazine over a year old.

The bathroom, a cubbyhole with a tiny sink, toilet and shower stall, had no drapes on the window either. Looking out was a lovely view of old paints cans on the veranda. What room had been recently painted? Why didn’t we get that room?

The toilet paper roll was half full. Would it be enough? Frankly, I tend to use a lot. I tried room service again. It rang and rang and rang. I hung up and decided I would talk to the spacey host on the way out about all the problems.

After getting dressed, we went downstairs. No one there. I called out. Nothing. I would have to complain after we returned.

The dinner at the seaside restaurant was great as was the concert. We returned to the hotel at about 10pm. The parking lot was dark, the speed bumps again jolted the car and hurt my lower back. The hotel was dark was well. There were only two or three other cars parked. This was a Saturday night. Where were all the guests?

Walking to the door, in the night, the formerly quaint Victorian Bayview Hotel began to look more like the Bates Motel in the Hitchcock movie. We laughed nervously and joked about meeting Norman at the entrance.

Everything was eerily quiet. We made out way up the creaking stairs to our room. I began to cough. I turned on the light. The ceiling fixture was missing one of its three light bulbs. The artificial plant high up on the wall now looked like a huge black raven. I could swear I saw something move. Did Poe spend a night hear and was this the inspiration for his famous poem? One artificial plant hung on a wall looked like a funeral wreath.

With the veranda outside and the windows having loose locking latches, I suddenly felt nervous and vulnerable. I propped a suitcase to the inside knob of the door. We undressed and went to bed. I always bring my trusty metal flashlight for protection and laid it out on the floor. I slept fitfully, ready to grab it and bang any intruder on the head. In the morning, I vowed, there would be a reckoning.

My wife hadn’t slept well either. Bleary eyed, we went down at 9am for our free breakfast. The spacey hostess was there but no one else. Were we the only guests??? I wanted to eat before I said anything derogatory – I didn’t them want to add anything “abnormal” to the eggs. We ordered the standard freebie: two eggs, hash browns, and “Italian toast.”

While waiting for our order I noticed how dirty the carpet of the restaurant was. It needed vacuuming. A huge black, glossy stain attracted my eyes. I tried not to look at it. I stared outside the window instead. A mistake. The garden surrounding a huge magnolia tree was unkempt. Dried leaves and paper littered the walkway around it. Next to the tree was a flap pole. A breeze caught the flag and it flutter out showing its holes and shreds – as if it had been flying since the Civil War. Very fitting I thought.

I glanced back at my wonderful wife, who is normally loathed to complain about anything. The tablecloth was clean at least. Give credit where credit is due I always say. I began to feel better. However, between us was a small vase with water and flowers: dead flowers, dried, old, crusty. I moved the vase away.

Our food came. My wife’s eggs were as ordered -- runny. Mine were runny as well – not as ordered. They refried the eggs. I bit into the “Italian Toast.” It was an old dried piece of bread. I pushed it toward the vase with the dead flowers. My wife ate her eggs and blackened sausage with gusto. I hoped she wouldn’t get sick.

We finished eating and left the table. The host was nowhere in sight. I had written down all the problems with the room and was going to show him.

-- No drapes on the windows for privacy
-- Dirty rug
-- No extra toilet paper
-- Artificial plants that hadn’t been dusted for years
-- Lighting fixtures missing bulbs
-- Inadequate window locks
-- Entry door without inner bolt
-- No tv remote
-- No tv guide
-- No bathroom soap
-- No response to phone calls for room service

I left out the less annoying things.

I found the waitress who explained that the host was cooking and couldn’t come out for 5 minutes. I felt bad about complaining because my wife had paid for the room; I had paid for the dinner. Besides, my stomach began to feel queasy and I decided I wanted to buy pepto bismo for myself and my wife as soon as possible. Pepto Bismo contains bismuth subsalicylate which kills food borne bacteria if taken before meals and sometimes if taken soon after. We hurried out.

I glanced back at the Bates Motel. Quoth the Raven, “Nevermore.”

  • Stayed July 2009, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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California
1 review
5 helpful votes 5 helpful votes
“The WORST, Most bizarre experience I've ever had”
1 of 5 stars Reviewed 15 August 2009
5
people found this review helpful

Where do I start. When I first walked in it was kinda charming. They had beautiful decorations, and the owners seemed nice. Until of course I made the sorry mistake of trying to have my wedding here.They were very nice at first until I gave them my deposit. As soon they had my money they treated me like an annoyance. When I came 10 days before NOTHING was cleaned up. They promised to have the back garden all fixed up and swept with the furniture cleaned the fountains going. I mentioned nothing was done yet and they actually got angry with me, told me I wasn't paying them enough. And when my aunt and mother came with me to try to salvage the backyard, the 'oh-so-charming' owner practically pushed my aunt down the stairs.(another separate and equally as horrible incident*) But I couldn't change my invitations so I left and hoped for the best. WRONG. Day of the wedding I pull up in my wedding dress and just as I'm about to walk down the aisle, one of the employees comes up to me with an invoice saying I had more people than I had originally told them and I owed them another 200. (the head count was the same as the original agreement) but worst of all, I hadn't even gotten married yet! and she was supposed to either bring it up AFTER the wedding or let my parents know. A common sense and courtesy that apparently these people were born without. So I asked her to wait till after the wedding. As I'm walking down the aisle, I tried to focus on my husband to be, but couldn't help notice that NOTHING was cleaned up. The fountains weren't on. There was a large pile of furniture in the gazebo and worst of all, there was a giant bag of fertilizer sitting in front of the fountain that I said my vows by. This will FOREVER be in my wedding photos.
So I said my vows standing in old leaves (they didn't even sweep) and I did my best to ignore and just enjoy my family. Later I found out that the chairs weren't even arranged outside, so my husband and father had to arrange them before my arrival IN their formal attire.
It gets worse. AS SOON AS we walked in for dinner, the assistant comes up to me with the 'new' invoice again. This time I look at it, and argue with her about the headcount. So she runs away and we have the toasts. Then she comes up to me AGAIN before the dinner and I look at the invoice and the entire new charge is labeled "gratuity". So I go to the owner, IN my gown, and bring up the fact that nothing agreed upon was done and the dinner was an HOUR late - an hour for which I had to pay the photographer. So she tries to argue and say that everyone ordered something different and it takes time to cook... only, everyone got the same food because my husband and I ordered it 2 months prior. Then the woman left so we tried to go about the rest of the ceremony. Then as we're doing the garter portion, the owner comes and starts talking to my husband. So I go over to see what was going on and the man says, "we don't want to talk to you, you are rude. if you are rude to us, we will be rude back". Sad fact is, I wasn't even rude. I wasn't even angry! I just wanted to focus on my wedding and they wouldn't leave me alone. So I went back, and my maid of honor ended up taking the garter off because at this point they had my new husband trapped until he finally gave them 130 in cash. To which the guy left us alone. Skip forward to the end of the ceremony and I'm sitting outside and the assistant comes out and brings me another invoice with a cake cutting fee on it. I CUT THE CAKE MYSELF.
To top off the evening. Whatever business is next door to this hellhole threatened to tow away the car (yanno, the one that says "Just Married" on it?) because it was in her parking spot.
An entire month later they finally cash the rest of the deposit check and Overdraw my account.

If I had the resources I would have sued them for ruining the happiest day of my life.

Oh, and the food would have been good, but it was cold and probably spit on by the time I got any. I later found out that for an hour, our wedding party sat there with no food. And several times the owner came out and heckled the guests saying things like, "Whats wrong now?" when my aunt tried to get a bowl instead of a plate for my 80yr old BLIND grandmother.

*The other incident* in which I wanted to look at the honeymoon suite on the third floor, so the bartender gave us a key, but when we went up to see the room, the owner was there and SCREAMED at us that we weren't supposed to be up there, to which we apologized and tried to explain that we had the key and permission and everything. But he didn't listen, he just kept yelling at us. So we go to leave and my aunt slips on the stairs and he says, "yeah, that's what you get"
I actually expected violence from the man, but at this point I hope the place is condemned. The "hotel" area is a joke, and not even close to being up to code.

  • Stayed July 2009
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“beligerant hosts, daring and ready to pick a fight before a guest can speak.”
2 of 5 stars Reviewed 13 July 2009
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people found this review helpful

Bartollo at the Bayview hotel.The service is kind and steady UNTIL the owners speak. Then expect confusingly to be dared to argue with the host... Is this also some kind of comedy or performance art?
Very weird business.Mood swings from the host at our private family party were not what my group expected where we choose to celebrate.We tryed to ignore all this to quietly celebrate. But an INTRUSIVE AND BELIGERANT HOST/OWNER wanted center stage.If there was an issue why did each and every one of we guests have to suffer this fall out about what i will never know,mystifiying
If your special event needs to be about the co owners hurry over and let them decide how to treat you .Maybe they will be nice but maybe they will insult your meekest dearest innocent family members on an otherwise beautiful day.Glad we booked rooms somewhere else because I needed some rest with out drama.

  • Stayed June 2009, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask oliver3385 about Bayview Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Cruz, CA
1 review
2 helpful votes 2 helpful votes
“unprofessional; lousy or no service; no breakfast, no one around”
2 of 5 stars Reviewed 4 March 2009
2
people found this review helpful

I sent this note to the Manager after our disastrous stay. She never replied.

Less than professional. Extremely disappointing. Felt abandoned. How else to put it?

We had reservations for Friday night, February 13th, our tenth wedding anniversary. We spent the first night of our marriage in a room on the third floor.

We chose Bay View in part because of your participation in the KUSP Member Card Program. Your listing says, two nights for the price of one or half off one night, good anytime, subject to availability. We spoke about this when I came in person to make the initial reservation. You said, yes, you would honor the Card, subject to availability.

I checked back on the phone a week before and you said that, yes, the third floor room was still available. I said we would arrive around 4 p.m., and asked you to make reservations for Ristorante Barolo for 7 p.m.

When we arrived at 4:20 p.m. Friday, you said the room was not ready yet because the previous guest had broken something in the bathroom and it needed to be fixed. I was the one who suggested we would wait in the bar.

We waited and waited until about 6:30 p.m. before you announced the room was finally ready. During that time at the bar, you continued to do office work, had a few sharp words with a staff member, more sharp words with the bartender when you would not take a phone call, and finally left with all your paperwork. Not exactly gracious hospitality with us sitting right there. No thought we might move to a table a little farther away. No thought to take your office work to your office.

After you left, with us still waiting for our room, we asked the bartender to intervene on our behalf to find out what was happening. No B&B staff seemed to care we were left wondering what was going on all that time.

At last you took us up to our room and showed us the small damage to the bathroom wall where a towel rack had been pulled loose. That seemed to be a really poor excuse for our waiting all that time, if that was the real reason. Then you let us know the real reason was that the hallways were filled with things that had to be moved because all the other rooms were being worked on. This was very strange to hear since you knew we were arriving around 4 p.m. to stay in a room on that floor.

It would have been much better to be honest about the chaos from your room renovations, and ask us if we could stay in a room on the second floor instead, or any other room that was available. Instead you made us wait and wait while pressing your small staff to do a lot of work in a hurry.

In any event, we came down to dinner at 7 p.m. and enjoyed our meal. The room charge receipt brought to our dinner table was for the full amount. Not the KUSP Card special rate. Not a reduced charge because we were kept waiting so long. The full rate, for which one might expect full service.

We put leftovers in boxes which our waiter said would be kept for us in the kitchen refrigerator overnight, and he would see us the next morning. A very nice touch.

Ah, the next morning. We awoke to a power outage. Apparently if affected the whole area and not just the Hotel. We dressed and went downstairs. We found no staff to talk to. No one at all was around. The restaurant was locked. No one was inside as far as we could see.

We had to leave with no breakfast at the Bay View Hotel Bed and Breakfast. We had no access to our left overs, although if the power was out for long it was probably better to throw them out anyway.

We could find no one to speak to find out what accommodation your were going to make for our inconvenience(s).

When we got home, we tried calling the hotel to speak with you. No answer, likely because the power was still out and your phone system has no battery backup.

Then we expected you to call us, to apologize for all the inconvenience, and to make an offer to reimburse us the cost of the room or to stay another night when things would go as expected for a romantic evening, night and morning at a hopefully classy B&B.

But no, no call from you. So we are leaving you this note in the hope you will do the right thing. At the very minimum, you owe us a breakfast. And maybe half of two dinner entrées. And better would be full reimbursement.

Thanks for your consideration.

  • Stayed February 2009, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask pavelij about Bayview Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose
1 review
1 helpful vote 1 helpful vote
“Beware cancellation policy!”
2 of 5 stars Reviewed 6 October 2008
1
person found this review helpful

I booked a room with the Bayview Hotel through Hotels.com. I later found out that the wedding party had already booked rooms at a different hotel. So, I called and canceled my reservation. This was over a month before the reservation date.

I then get a call the day after the reservation date from Bayview Hotel telling me I didn't cancel my reservation. I told them I did. They then told me I had to cancel through Expedia, not by calling them directly. But I was not told this when I called!

Unfortunately, they still want to charge me the $35.80 tranasction fee charged by Expedia and InnLink.com (no idea who they are). I think this is bogus.

But what could I do other than refusing the charge? :-(

  • Stayed October 2008, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about Bayview Hotel

  • Bayview Hotel Aptos
Address: 8041 Soquel Drive, Aptos, CA 95003
Price range (per night):* INR4,481 - 9,802

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