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Holiday Inn Express Anaheim Maingate – reviews, photos

3.0 of 5
435 West Katella Avenue, Anaheim, CA 92802
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Holiday Inn Express Anaheim Maingate
Ranked #8 of 106 hotels in Anaheim
4.5 of 5 stars 213 Reviews
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213 reviews from our community

What travellers say about this hotel
  • Bubba Gump(4)
  • Disney parks(4)
  • Free breakfast(4)
  • Cheesecake factory(4)
  • Very good(3)
  • Pool area(3)
  • Rooms are clean(3)
  • Priority Club member(3)
Traveller rating
    90
    70
    26
    13
    14
Only show reviews for Family (102) | Couples (29) | Business (22)
Date Rating
Melbourne
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Great Family hotel in an excellent location!!”
4 of 5 stars Reviewed 23 December 2011
3
people found this review helpful

There are so many hotels to choose from in the Anaheim area, especially one being in a good location close to Disneyland. Holiday Inn Express we found to be in an excellent location. A good 15 minute walk to Disneyland, 3 minute walk to Garden Walk shops, 3 minute walk to excellent family restaurants and a bus shuttle on your front door step. Also, not forgetting the free breakfast included in your hotel price and undercover parking.

This hotel provided the essential needs for my young family of 6. If you're after good value, convenient location to Disneyland and restaurants/shops, great service, free breakfast, free wifi and parking, then this hotel will not disappoint!!

Room Tip: Higher floors as the breakfast and laundry are on level 1.
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karen Berthelson, Manager at Holiday Inn Express Anaheim Maingate, responded to this review
30 March 2012
We are glad that you enjoyed your stay at our hotel and our many amenities. Free parking is hard to come by in the Disneyland area, so that is a nice perk that we offer - plus it is underground!

We look forward to your next stay.
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1 review
2 helpful votes 2 helpful votes
“Great Rooms, very comfortable beds, friendly staff, and excellent location at an affordable price.”
5 of 5 stars Reviewed 20 December 2011 via mobile
2
people found this review helpful

Just like the title says- Great Rooms, very comfortable beds, friendly staff, and excellent location at an affordable price.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
“A Fabulous Choice for a DISNEYLAND Home Base!”
5 of 5 stars Reviewed 18 December 2011
7
people found this review helpful

My #1 reason for choosing this hotel was its convenient location within walking distance (about 15 min along very safe Harbor Blvd) to Disneyland. But even with all the pre-trip internet research, what a pleasant surprise the whole experience turned out to be! I previously stayed at a lovely suites hotel a mile farther away, but it's too far to walk, they charge for parking, AND you have to ride to Disney in their shuttle bus for an extra $4/person/day charge. There are actually many fine, name-brand hotels in this area, but you are going to have to pay a premium of $160-250 or more... plus the ridiculous "resort" fees. Beware of the many lesser shlocky older motels in the immediate area around Disney. They may offer a lower price but those properties are often very dated, loud, unclean, lacking in amenities and get poor on-line reviews.
That's why I'm so excited that I found this Holiday Inn Express as the very BEST COMPROMISE when staying close to Disney. It is very clean, nice, well-maintained, has a super-friendly staff, in-room fridge, comfy bed and pillows, quiet rooms facing away from the street, elevator, pool and inviting jacuzzi (bring your bathing suit even in winter- I forgot mine). Walk to Disneyland and very reasonable rates. For me, besides the price and location, the best perk was FREE PARKING during the stay. There is no other free parking anywhere around here because Disneyland and the neighboring hotels can charge $10-15/day. Here is the SURPRISE BONUS that won me over: I arrived too early to check in but still wanted to enjoy an early start on my Disney day, so they gave me a parking pass and a garage key so I could park and leave the car there until coming back to check in later! I missed the free hot breakfast and I didn't use the free wireless internet during my stay, but they are included. Finally, the staff was really awesome. The housekeepers all smile and are friendly as they go about their work on the grounds. The front desk staff was genuinely welcoming and efficient, especially ARTHUR who went out of his way to be sure we had everything we needed; very personable and gracious. On check-out, a lady manager personally thanked us in the lobby for staying at their property and asked us to please consider staying with them on the next visit. It felt like we had stayed with friends. For all of these reasons, I would definitely stay here again when visiting Disney.
***ADDED BONUS FOOD TIP: Around the corner in the little strip mall (as you walk toward Disney) is a little Mexican food place called ALERTOS with the best $4 breakfast (or lunch) burrito on the planet. Get one, they are huge, cut in half, eat half while walking to the Disney park (filling, yummy) and have the other half later when you get hungry again... saves lots of money not having to fill up on Disney food when you first arrive. Now go enjoy the Happiest Place on Earth, knowing you can walk on back for a mid-day nap.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Karen Berthelson, Manager at Holiday Inn Express Anaheim Maingate, responded to this review
30 March 2012
We have many people that want to check in early and head to the park. We do our best to accomodate. If we can't get you into your room right away (before actual arrival time), then we can get you a parking pass to park and/or we are also happy to hold your luggage for you.

Thanks for the great review. We look forward to your next stay.
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california
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
“It's really the people who make a place really special- especially Arthur.”
5 of 5 stars Reviewed 12 December 2011
6
people found this review helpful

We decided to stay at Holiday Inn Express Anaheim because of all the good reviews we've read here. I just want to say that all the good things that were mentioned in the past reviews were all accurate. Room was decent and very basic with a small fridge. We didn't have any high expectations given that it's not a 5-star hotel or anything. But because of the people that works there, they have something "great" going on there. My husband and I were very impressed especially with Arthur. He was very personable, sincere and friendly. We love to travel so we've been everywhere and often times people at the front desk doesn't have that "appreciative attitude" anymore. It's like they're just there to do a job. With Arthur, he was very appreciative and you can tell that he really values his job. I wish he could get a raise :).... You deserved one.
Location is awesome- about a 2- minute walk to Anaheim Garden Walk and about a 15- minute walk to Disneyland.They also offer FREE BREAKFAST BUFFET, FREE WI-FI & FREE PARKING, need I say more?!
Well, we're annual pass holders and we will definitely be back. We've finally found our hotel near Disney.Thank you guys!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Karen Berthelson, Manager at Holiday Inn Express Anaheim Maingate, responded to this review
30 March 2012
Thank you for the review.

Arthur is a great part of our team and we are glad that you enjoyed him

We look forward to your next visit with us!
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Manila
1 review
5 helpful votes 5 helpful votes
“Beware! This hotel will put your health and safety at risk!”
1 of 5 stars Reviewed 28 November 2011
5
people found this review helpful

The management of this hotel is unbelievably stupid and incompetent.

I stayed at this hotel from Nov 10 to Nov 14, 2011, on a business trip. Unfortunately, I got sick with the flu the evening I checked in and was forced to stay in most of my stay due to fever and colds. My flight was leaving late on the evening of the 14th so I notified the desk of wanting to extend my stay for one more night as I had planned to leave the hotel around 6PM the next day, thinking I didn't mind paying for one more night, if only I could use the entire day to rest and gather enough energy for the 14-hour flight back home.

On the morning of the 14th, I was awakened by what sounded like someone continuousy hammering at something outside the hallway. I called the desk to try to request that the noise be kept to a minimum or, at the very least, postponed until I could check out. I informed the desk that I was sick and was trying to rest. The guy on the line was unsympathetic. Said he can't do anything about the noise as renovation was ongoing and that if I wish, I could be transferred to another floor.

At the time, my clothes were not yet packed. I decided to lie down again for an hour before moving to pack and get another room. As I opened the door of my room, I was shocked to discover that the entire hallway had already been ripped apart. There were two construction workers ripping the ceiling, the entire floor of the hallway was covered in debris and dust was all over the place. I had to navigate and walk through all the debris, inhaled dust I was ill-prepared to do so with a congested chest.

This hotel risked its guest's safety and health. I can only begin to guess all the building and health codes this hotel violated. I am now currently consulting with my lawyers to file the appropriate legal sanctions against this hotel.

Attached are photos I took with my phone camera. Notice that even the construction workers are not properly attired for safety. Both were not wearing hard hats, safety vests, and work boots, as is required by Safety Codes when working in such conditions.

  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Karen Berthelson, Manager at Holiday Inn Express Anaheim Maingate, responded to this review
30 March 2012
We are sorry that you not only didn't feel good during your stay but had problems with the condition of the hotel.
We were in the process of renovating our hallways to be enclosed. This has now been completed.
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Additional Information about Holiday Inn Express Anaheim Maingate

  • Holiday Inn Express Anaheim
  • Holiday Inn Anaheim
  • Anaheim Holiday Inn
Address: 435 West Katella Avenue, Anaheim, CA 92802
Price range (per night):* INR6,609 - 10,586

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