Stayed one night. Trip was to visit family and not Disney-related. Room was clean and quiet, bed was very comfortable, bathroom was large. We did not use the in-room fridge and microwave, but very nice to have. Free parking and location very convenient. Lots of choices for the free breakfast including make-your-own waffles.
On the minus side, the towels were thin and frayed, there were signs for vending on our floor, but only vending machine was on 1st floor and it was not fully stocked. Staff was available but not very friendly.
Will I stay again? At the price I got, maybe. Otherwise, I'm sure I can get better.
Room Tip: Stayed at the 5h floor, which was quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 January 2012
Dear valued guest,
Thank you for taking time out to comment about our hotel and you recent stay. I am glad to here that you liked the hotel over all. You did seem to enjoy your stay. I am sorry to hear that you found some things to be an issue. I will make sure that house keeping knows about the towels and to make sure we discard the old ones. I am sorry for the inconvenience but yes we only have the vending machines on the first floor and ice makers on the other floors. I also see you found the staff to be unpleasant. I want to say that we have spoken to them and I thank you for bring that to our attention. We want all our guests to feel comfortable, liked and happy while they stay with us. So please understand we value you comments and take them seriously and I hope that next time you plan a stay near Disneyland you do decide to choose us and we will make sure your stay is a happy one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC