Even though room was clean the lack of customer of service was very much lacking. At time of my registering I needed to buy tickets for Disneyland(been my first time) I needed to buy a 2Day Hopper. I approached the clerk about buying such ticket, she gave me two tickets for the price of $300. 00. I asked her a couple of times if this is correct and she said in very rude way, Yes of Course. So, I went ahead and paid for these tickets. In the meantime, I called home and asked my Mother if this was okay with the amount paid for these tickets. She responded absoutely not. All needed to pay was $151.00. My Mother suggested for me to ask for a refund on the second ticket. So, I approaced the Manager of this place and she refuesed to work with me. The Manager did not even give a chance to talk to her, she continued to decline to work with me. So, at this time I ended losing $150.00 and very much hurt by the way I was treated. The Manager was not willing to offer any thing at all. My family and I will never go back to this place. We will never recommend this place to our friends. By the way this place is located in a very bad area. The walk to Disneyland is not a very safe one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC