We stayed here for 5 nights during a road trip which was a recovery from cancer treatment trip. I booked the room well in advance and explained we wanted a room close to the front of the motel, up on the third floor to have a quiet room, for health reasons. When we arrived we were given a room at the very back of the motel down on the first floor. I had even phoned directly to confirm my requests ahead of time. I explained about my requests, but because we checked in late at about 9 pm. they were completely full so we had no choice. Because of my treatment, I was very tired and seriously the walk from the back of the motel to the front, is as long as the walk from the front of the motel to the Disneyland gates! I suppose I could have asked for a handicap room, I don't know if these are at the front of the motel or not. The people above us were so loud when they came back usually around midnight, it was honestly like a herd of elephants! I don't know if it was just them personally or if the floors are just very thin and not sound proof. We have stayed in 6 different hotels/motels in this area and this was the first time we had experienced this. It was a shock to us how inconsiderate some people can be. We always make an effort to be quiet past 9 or 10 pm even when we travel with children. This is why I rated the sleep quality as average as the beds were very comfortable. The room was very nice, although dark, and very clean, house keeping did a good job, but on one day even though we were out of our room for most of the day, it did not get cleaned, and the next day when we came back about 2 it had still not been done so when I phoned the front desk they booked a time when the room was to be done later. The continental breakfast was not very good, and we only tried that once. It was mostly over processed sweet pastry items, toast, cereal, bisquits and gravey, some not very fresh looking apples, and boiled eggs that tasted strange. Two other places we have stayed at in this area, in the same price point have amazing continental breakfasts included, one with things like omelets and waffles. We chose this motel because of the close proximity to the entrance to Disneyland, and made the request to be at the front of the property twice due to health issues, and to not have the request honored was a big disapointment. I don't know if it was just because we were at the back of the property but the wifi never worked very well for us, so I just packed away my lap top after a couple of days of trying and calling the front desk to ask what was wrong. We went back to an old favorite on our most recent trip in December, and it is unlikely we would stay here again. We will be checking out other properties that are also close to the Disneyland entrance on future trips.
Room Tip: don't know how to do this with this property as our requests, made well in advance and confirmed...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
26 January 2012
First I would like to thank you for taking the time to write a review regarding your stay with us. I am sorry you were disappointed with your stay. If you were located on the first floor in the back of the property that means you were reserved in a room with a King Size bed. These are located on the first floor with only 2 on the third floor. We never guarantee locations of rooms, it is only on a request basis due to the possibility of guests already occupying rooms from previous day arrivals, guests not checking out or extending their stays or any unforseen problems that may occur. I do apologize we were not able to get you closer to the front of the property. I would not know the reason without knowing exactly when you were here. Again I am very sorry you did not enjoy your stay. We will have an upgraded breakfast soon with sausage, scrambled eggs and pancakes. Again I am very sorry you did not enjoy your stay. I hope you will give us another chance to show you what our customer service is really like.
Take care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC