I wasn't going to write a review even after I stood outside the breakfast room at 6:25am (it opens at 6:30am) watching through the window as the worker did stuff on her phone to then open the doors exactly at 6:30 to find out the eggs and sausage wouldn't be ready for five minutes. I didn't have the time to wait so I left. I wasn't even going to write a review after they charged my credit card on a night I used my points to stay thinking it was an honest mistake and they would fix it quickly, but after getting someof the worst customer service I have ever had, I decided to write this review.
I called three days in a row trying to talk to a manager to get things sorted out, and I never received a call back. It wasn't until I called my bank to dispute the charge and my bank called the hotel did they take care of it. In a matter of minutes, too. The manager just didn't care about me or my issue. They never even called me back to say they were looking into it. They just ignored me.
The room was decent, and the people were nice enough (nothing special that is for sure), but the overall feeling for me was that they just didn't care about me at all.
If you stay here don't expect good customer service. If you get it good for you, if not, don't be surprised.
- Anaheim Comfort Inn
