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Portofino Inn & Suites Anaheim Hotel – reviews, photos

3.0 of 5
1831 South Harbor Boulevard, Anaheim, CA 92802
Hotel amenities
Portofino Inn & Suites Anaheim Hotel
Portofino Inn & Suites Anaheim Hotel
Portofino Inn & Suites Anaheim Hotel
Portofino Inn & Suites Anaheim Hotel
Portofino Inn & Suites Anaheim Hotel
Portofino Inn & Suites Anaheim Hotel
Ranked #58 of 106 hotels in Anaheim
3.5 of 5 stars 399 Reviews
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400 reviews from our community

What travellers say about this hotel
  • Kids suite(29)
  • Bunk bed(23)
  • Great location(7)
  • Very clean(6)
  • Hot tub(6)
  • Parking lot(5)
  • Dresser drawers(5)
  • First nights(4)
  • French doors(4)
  • Only complaint(4)
Traveller rating
    71
    148
    76
    62
    42
Only show reviews for Family (224) | Couples (11) | Business (27)
Date Rating
Marana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
“Great Experience”
4 of 5 stars Reviewed 26 January 2012
5
people found this review helpful

We looked every where for your families first vacation. We are a family of 6. We chose this hotel and everyone was very happy! When I checked us in I requested a crib be brought to the room for our youngest 5 months at the time. We went to the room and before I could put my bags down there was a knock at the door, it was an employee with the crib. We had a great time and just booked again for our family vacation this year. The kids are so excited to go back. A lot of places say that they are family friendly but when you arrive that is really not the case. Portofino says they are family friendly and they really deliver. Thank you so much for being there for families like ours.

  • Stayed February 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by BusyM0mAZ for Anaheim
Ask BusyM0mAZ about Portofino Inn & Suites Anaheim Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review
30 January 2012
Dear BusyM0mAZ,

It is our pleasure to provide family friendly accommodations and the exceptional customer service that you deserve! Thank you for all of your wonderful compliments on our Anaheim hotel. We are ecstatic to hear that you and your family have chosen to book your family vacation with us again this year! We appreciate your patronage and look forward to welcoming you back!

Best,
Beckley Van Cleave, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“great location with cheerful staff”
3 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

the room was clean, sizeable but tired and worn out. we were there to see disneyland with the kids anyway, so werent expecting to see much of the room. the location is perfect - ony 10mins walk from the park with a decent ihop across the street. good free wifi service. nice comfortable beds and chirpy staff. decent value if youre looking for a no frills option.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask alamo36 about Portofino Inn & Suites Anaheim Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review
30 January 2012
Dear alamo36,

Our entire staff is very pleased to hear that you enjoyed our cheerful customer service! Thank you for taking the time to give us your feedback by completing the review. We are also happy that you were nice and comfortable in our accommodations and that our convenient location was perfect for you and your family. We hope you will be back to see us again on your next visit to the U.S.

Best Regards,
Beckley Van Cleave, General Manager
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California
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Just OK”
2 of 5 stars Reviewed 17 January 2012
7
people found this review helpful

We stayed at this hotel from Jan 13-15 for a quick weekend trip to Disneyland. We booked a kids suite in order to have more room for the 5 of us traveling. The separate kids area with the bunk beds was nice, but the room was "tired" at best. One leg of the kids table and chairs was broken off and was inserted to just balance the table. The bedspreads were old looking and dingy (kids area and king bed area). While the room wasn't outwardly filthy, I just expected more from this hotel. It is in need of some new items and a little TLC.

The walk to Disneyland is fine 10-15 min, but we opted to take the local Anaheim transit bus twice. There is a bus stop in the front of the hotel. It is Route #3 for the bus pickup at Disneyland. The hotel doesn't have a restaurant on site, but we walked across the street to the IHOP for a quick breakfast.

Overall, I probably wouldn't stay here again. I've found nicer rooms for less money at other locations (including the Red Lion across the street). We visit Disneyland 2-3 times per year and this hotel won't be calling us back anytime soon. Book this hotel if you are insistent on the kids suite, but otherwise you could probably do better elsewhere.

  • Stayed January 2012, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask javillane about Portofino Inn & Suites Anaheim Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review
18 January 2012
Dear javillane,

We appreciate you bringing the details of your stay to our attention, and apologize for any inconvenience you experienced. Your comments and suggestions have not gone overlooked. We take our guests feedback seriously, as it assists us in our commitment to deliver the very best stay for each of our guests. We do hope you will decide to give us another opportunity to exceed your expectations. Thank you for your review.

Sincerely,
Beckley Van Cleave, General Manager
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“Good Choice”
4 of 5 stars Reviewed 6 January 2012
10
people found this review helpful

I spend what seemed like hours trying to decide the best hotel for my families recent trip to Disneyland and yet have it be with my budget. With three kids you either get two rooms or find a suite. I then looked and looked and finally booked the Portofino.
Our stay was great, a short walk to Disneyland and Downtown Disney. I ended up booking a King suit. Our room was clean no lingering odors and had plenty of room for the whole family.
I most definitely would book the Portofino again.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by MittMor7 for Anaheim
Ask MittMor7 about Portofino Inn & Suites Anaheim Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review
18 January 2012
Dear MitMor7,

We are very pleased to hear that you are happy with your recent decision to stay with us, especially after spending hours of your time researching Anaheim accommodations. Thank you for your great ratings and compliments on our property. We're glad you will definitely stay with us again!

Regards,
Beckley Van Cleave, General Manager
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Lodi, California
1 review
2 helpful votes 2 helpful votes
“Very good "fit"”
4 of 5 stars Reviewed 29 December 2011
2
people found this review helpful

With our family of 6, we chose the King-bunk bed room. It was perfect for all of us. It was a short walk to the Disneyland/CA resorts, about 15 minutes.

Room Tip: There is a "sliding door" that you can close to separate the king bed area from the bunk/s...
See more room tips
  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask lovelife2012 about Portofino Inn & Suites Anaheim Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eCommerceCoordinator, General Manager at Portofino Inn & Suites Anaheim Hotel, responded to this review
18 January 2012
Dear lovelife2012,

We are ecstatic to hear that we are a perfect fit for you and your family of 6! Thank you for your review and compliments on your experience in one of our Family Suites. We appreciate you making us your choice in Anaheim accommodations, and hope to have all of you as our guests again soon.

Best,
Beckley Van Cleave, General Manager
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Additional Information about Portofino Inn & Suites Anaheim Hotel

  • Portofino Hotel Anaheim
  • Portofino Suites
  • Portofino Anaheim
Address: 1831 South Harbor Boulevard, Anaheim, CA 92802
Price range (per night):* INR5,993 - 10,754

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