I was very disappointed with this hotel. I had high hopes from the website. The pictures made it look like a nice place to stay. When I booked on the website I requested a non-smoking room and when we arrived we were given the complete opposite. It reeked of cigarettes! Not only that, there were smudges and little hairs on the sheets. I complained to the front desk and they gave us a fresh set of sheets and sprayed the room. They didn't have any non-smoking rooms available. I had to speak to the manager about getting a discounted rate, but I felt this should have been offered at the very least. The staff did make amends in the end and gave us a non-smoking room for the 2nd night and a discounted rate, however it was too little too late. I would not stay here again nor would I recommend it. If you do decide to stay here I suggest calling ahead to make sure they give you the type of room you want.
- Extended Stay America Alameda
- Extended Stay Alameda
- Alameda Extended Stay
