My husband and I reserved a suite, but when we arrived at 4:30 pm, the room we reserved had not been cleaned, and we were asked to accept a regular room for $99 a night. Our regular room was musty, the bed was lumpy and not made up in a neat way, and the room looked and smelled old. The upholstry on the chair was stained and worn, and the chair cushion was lumpy. I felt like I was in a run down hotel, and had paid too much. The computer in the business center had not been maintained, and had a virus, so that it locked up constantly when I tried to check my email. Breakfast had a good selection of choices, but the quality of the food was cheap. None of it tasted good or fresh. Items were stale. Eggs were "plastic." The housekeeping staff kept knocking at our door early the next morning to clean our room, even after we told them we would be checking out later in the morning. My husband and I came to Auburn to visit our daughter for her birthday. Our experience at Hampton Inn took away from the enjoyment of our visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 May 2012
Jutedog,
Thank you for your feedback regarding your stay at the Hampton Inn Auburn in December 2011.
I am writing to address some of the challenges you encountered during your stay at our property.
Unfortunately, the guest that stayed in your suite the night before you arrived departed late and put a bit of a time crunch on our housekeeping staff trying their best to have the room ready when you arrived.
Our hotel features Hampton Cloud 9 Bedding which includes a fluffy duvet cover. It can sometimes look a bit lumpy because of the filling being gathered in certain areas. We get a lot of compliments on our cushy bedding, so hopefully you slept well dispite the bumps! :)
We are always working to improve all our guest offerings, including our selections for breakfast. We have made some changes to the brands of items ordered and have a wonderful breakfast buffet that is offered free for all our guests.
I do offer my apologies for the poor experience you suffered. I invite you back to stay with us, and I assure you that your next experience will be a better one!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
