As we were passing through Alexander City, we decided to stop here spontaneously because we were tired. The beds were comfortable and the room was clean. Although the pool was small, our kids enjoyed it immensely. We were surprised by the large complimentary breakfast buffet. Overall, it was a good place to stay.

I had to update my review, because it's raining everyone must be stuck indoors and on their computer. Bad news. It takes forever for email to leave - without attachments. More than one Browser window open at a time forget it. It's soooo slow. There's no business center, no ethernet ability for high speed connections, it's very frustrating to get work done. It's basically clean and well maintained, so for a family or group trip, one or two nights, it's fine.

The last time I came here this property was a Hol-Inn-Exp. The only changes overall (besides a lower franchise fee) was basically the sign.
The motel itself is decent enough. The rooms are clean and a fairly good size. They still do a decent enough breakfast.
I spent the previous night at a cheaper (in every way) motel in the area and was glad to have checked in here for my second night.
I would say that this property is priced about right for what you get and is quite well maintained. The staff were all friendly and helpful. The motel is a little akward to get in and out of but is probably about as good as your going to get around here.

This HI Express is just finishing a remodel and the place is beautiful...smells new, new soft goods, comfortable beds, everything one wants and expects from a good HI Express. But....

*poor housekeeping: A clearly visible 3" black hair was just inside the toilet bowl lip upon checkin and missed by housekeeping again the next day.
*poor maintenance: The toilet seat was loose, and a request to the maintenance man to come tighten it was ignored...he was much too busy surfing the internet on a laptop near the lobby.
*Poor breakfast: The continental breakfast was the second worst I have had in years of travelling. Minimal selection, nothing particularly nutritious, cold coffee, and request for fresh coffee ignored by front desk clerk, who was much too busy on a personal phone call to be bothered with making more (did it myself).
*Incorrect billing: 2 nights, AARP rate came to $149. I was billed $331. How the bill came to that I do not know. When I called, the manager quickly did a chargeback of the $180 overcharge, but just took my word with no particular interest and no attempt to determine how it occurred (I think they charged me for someone elses room in addition to mine).

See the trend here? This hotel had the most lackadaisical employees I have ever experienced. Flat lazy. Beware of staying here...the facility may be nice (for now), but be prepared for a frustrating experience. And ensure you have legible receipts upon checkout, in case this billing discrepancy is some attempt at defrauding those guests who do not check their credit card bills thoroughly.

Good luck. I won't be back here...they have lost my business.