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Comfort Inn Downtown DC / Convention Center – reviews, photos

2.0 of 5
1201 13th St NW, Washington DC, DC 20005
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Comfort Inn Downtown DC / Convention Center
Ranked #24 of 123 hotels in Washington DC
4.5 of 5 stars 247 Reviews
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247 reviews from our community

What travellers say about this hotel
  • Very good(12)
  • Breakfast room(11)
  • Great location(11)
  • White House(10)
  • Metro station(8)
  • Few blocks(5)
  • National Mall(4)
  • Continental breakfast(4)
  • Corner room(3)
  • Friendly and helpful(3)
Traveller rating
    93
    89
    42
    14
    9
Only show reviews for Family (44) | Couples (54) | Business (65)
Date Rating
Kooskia, Idaho
Top Contributor
54 reviews 54 reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
“Well maintained older hotel with excellent service”
5 of 5 stars Reviewed 4 February 2012
2
people found this review helpful

This Comfort Inn is on the higher end of the CI spectrum for amentities - very good quality sheets, towels, etc. The room was very clean. The front desk staff provided great, quick service on check in and check out. The location is great with easy access to the 14th Street restaurants, shops, etc., good public transit access, a safe neighborhood, and a reasonable walk to the Mall, monuments, museums. The building is older and made of brick, but well maintained with nice updates. The rooms are small, but it is D.C. after all and I wouldn't expect them to be any bigger. Breakfast was fine. Overall, a very good experience.

Room Tip: Quieter rooms are away from the main street side with a light and intersection and are indeed quiete...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle English, Front Office Manager at Comfort Inn Downtown DC / Convention Center, responded to this review
23 February 2012
Dear SelwaySteward,



Thank you for your excellent review of the Comfort Inn Downtown DC. We are pleased to hear you enjoyed your stay with us. We have recently updated all of our bedding at the Comfort Inn and are glad you found our new products to be good.

Being an older building we are always maintain and updating every chance that we have to ensure guest comfort and quality. When you are a guest of the Comfort Inn you are our number one priority and it is good to know that we were able to accomplish that in your stay. We hope we will be able to serve you again soon.
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Raleigh, North Carolina
1 review
3 helpful votes 3 helpful votes
“Went above and beyond with their customer service!”
5 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

The room was in great condition, with enough accessible storage to unpack my belongings for a weeklong trip. The bathroom was nice, modern, and had great water pressure with changeable shower head. The lobby had a nice feel and seating area with 24 hr coffee, tea, hot chocolate, and cookies. The buffet breakfast in the morning was excellent. The location was close to restaurants and the metro. MOST IMPORTANTLY was what the hotel did for me after I checked out. I had left some of my belongings in a drawer of the room. I called a couple days later and the Comfort Inn still had my clothes and shipped them to North Carolina (where I reside) free of charge. The clothes were in perfect condition and they even put mints in my box. Couldn't have been happier with my experience and would definitely recommend for business or recreation!!!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mario Pais, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review
17 February 2012
Dear Megan P,
Thank you very much for you review of the Comfort Inn Downtown DC/Convention Center, The Hotel employees were really happy to see your review, I’m glad you took advantage of our amenities, Breakfast options and location. Mr. Kyle English is also responsible for the lost and found items. The mints was a suggestion from Mr. Raj, our Customer Service Agent that has worked in the past for a 5 star hotel in Nepal and according to him the mints means that we care about you and your belongs. In your next visit to DC please come to see us again. Thank you.
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NC
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Good location, extremely helpful and hospitable staff!!”
5 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

We stayed here recently and were very happy with our choice. We read the recent positive reviews and made a note that renovations were complete. I had a seminar 1.5 blocks away and my husband came along to tour Washington. The hotel is in a great spot, very central to everything. It is a block away from the 14th Street historical district (which has a lot of restaurants & a Whole Foods!), a short walk to the Smithsonian & other monuments along the National Mall area, very close to the Convention Center and either the blue or yellow metro line, and not too far from Chinatown. The hotel is very clean and welcoming. We asked for a quiet room and got an internally facing room on the seventh floor which was perfect for us. We liked that our room had a mini fridge and a flat screen TV. A hot breakfast of scrambled eggs, sausage or bacon, various fruits (apples, oranges, bananas), instant oatmeal, various muffins, donuts, and breads for toasting are available. There are also juices, coffee, milk, hot chocolate, and tea. The waffle station was fun to try out as well (it varied between plain and blueberry or strawberry). The breakfast area was very clean and well stocked. We had live Irish music on the first evening we were there - the hotel had a veggie tray and a fruit and cheese tray along with various beers, wine, and sodas. We enjoyed that evening immensely! We got to meet the general manager, Mario Pais, who is a super nice and very genuine person. We also loved having the use of the breakfast area in the evenings to for our take-out dinners. It was much more relaxing to eat in the common area rather than upstairs in our room. It was also very convenient to have access to the microwave in the common area as well so we could heat up our leftovers! In the lobby, there is coffee, hot water for tea or hot chocolate, and freshly baked COOKIES. So aside from the great location, hot breakfast, and COOKIES, I would highly recommend staying here for the superb customer service – Mario, the general manager, really went above and beyond our expectations in making us feel welcomed and comfortable. It was my first time in DC and I when I come back to visit, I will definitely come and stay at the Comfort Inn again. Staying here made the trip a wonderful experience.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mario Pais, General Manager at Comfort Inn Downtown DC / Convention Center, responded to this review
2 February 2012
Dear Nancy and Jason,
Thank you very much for giving us the privilege to host your family and for taking your time to write such a wonderful review of our hotel, we really appreciated. I’m glad you took advantage of our location and amenities so well defined in your review. Thank you for your recommendation of the Comfort Inn Downtown DC/Convention Center and please come to see us again soon at the Nation’s Capital.
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Seattle, Washington
1 review
1 helpful vote 1 helpful vote
“Very happy”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

A very good value compared to other more expensive similar hotels of this area. The management and staff were very professional. Quiet, clean, comfortable beds and well-appointed bathrooms.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask brian c about Comfort Inn Downtown DC / Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle English, Front Office Manager at Comfort Inn Downtown DC / Convention Center, responded to this review
31 January 2012
Dear Brian C

Thank you for you review of the Comfort Inn Downtown DC. It is a pleasure to hear that you were happy with our hotel and service. We have a great staff at the Comfort Inn Downtown and we take pride in our committed to quality. Thank you for giving us the privilege to have you with us and we hope you will visit us again soon.
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Brooklyn, New York
Top Contributor
57 reviews 57 reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
“Great little gem”
4 of 5 stars Reviewed 19 January 2012

This gem of a hotel really is really a great place to stay while in DC. Quiet. Very well maintained and clean. The bed is exceptionally comfortable with a nice bathroom. The front-desk staff was very friendly and helpful. A wonderful breakfast is offered in the breakfast room -- a spacious area with lot of light and nice decoration. Too bad when I was there only one of the two elevators was working, making the wait a littkle longer.
I highly recommend this place. I would return and stay there again.

Room Tip: One not facing the front (street) would be quiet for sure.
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask beebahk about Comfort Inn Downtown DC / Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle English, Front Office Manager at Comfort Inn Downtown DC / Convention Center, responded to this review
28 January 2012
Dear beebahk,


Thank you for your review of the Comfort Inn Downtown DC. It is great to hear about your positive experience with us. We have recently finished a renovation of the complete hotel.

All the employees of the Comfort Inn Downtown DC work hard everyday to provide the best service to our guest. We are sorry about the wait for the elevator we are currently upgrading to make them better for our guest. Please call us next time you are back in DC. Thank you and we hope to see you soon.
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Additional Information about Comfort Inn Downtown DC / Convention Center

  • Comfort Inn Downtown Dc
  • Comfort Inn Washington Dc
  • Washington Dc Comfort Inn
Address: 1201 13th St NW, Washington DC, DC 20005
Price range (per night):* INR7,635 - 17,499

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