I don't think that I have ever had great customer service at any hotel that I have been to except the Beacon Hotel. Despite the rooms not being all that great, I came into the hotel lost and was welcomed in by Terecita, who greeted me with a smile. I laughed because I was sure that she was being extra courteous, but I still enjoyed the hostility. She was very helpful in assisting us with our accomodations, and she even let us talk to Marcus, who was more than happy to help. I would definitely recommend this hotel to anyone that needs a place to stay where the front desk is more than helpful. A little bit noisy in the hallways, and needs free Wi-Fi. The customer service helped me to look past the stay. Thanks guys!

My husband and I stayed in mid-December. The room we stayed in was clean and classy. Was happy with the staff. However, the noise in the hallways was unacceptable. I also wasn't happy with Wi Fi Internet charges. Most hotels these days offer free internet. There is no complimentary coffee in the mornings either.The manager did give me a credit of $25 valet parking for my issue of noise. Nice hotel but probably will not return unless they install sound proof walls, free coffee and free internet like most hotels do.

we stayed at the Beacon for 7 days for a family trip to DC.we found the hotel to be reasonable for the price, but not flashy or anything special.

the room was very large ( we got a suite with a sofa bed) althought there was only a very small window and the sofa bed was broken, and had no quilt. but the room was large for the price and good for us travelling with two boys ( odd there are only 3 charis in a room that sleeps 4-6)

couple of gripes one was that the front desk staff although very freindly were not well informed so we didn't get much out of the hotel ( eg they never knew when the roof top bar was open so we eneded up not seeing it). and also we kept getting back to our room at about 6pm to find the beds not made up. we felt as we were there for a week our rooms should have been prouirity - but this wasn't the case.

generally a good if a bit tired hotel - i wouldn't call it boutique at all but we couldn't really compain about the price or the fantastic location or the very freindly staff - so a pretty good choice really.

checked in ask the desk for assistance but they seemed unhappy there. My God are you in hotel jobs or what? the room was ok but needed to be updated, my friend paidless and end up in a corner suite with her friend and even allowed for a party for less by the employees.
so i may be elsewhere 12-31-12.