Stayed for 1 night to visit a friend in the District. Hotel is in Downtown DC, which isn't too far from the White House and all other historic landmarks. Check in was quick and simple, front desk staff was courteous as well. Rooms had a great view of the area as well as the outdoor pool! The only issue I had was I called before I booked to request a late check out, and the agent advised that it would be ok, even verified again once I checked in upon arrival. Around 2pm, front desk advised that there was a half-day charge if I stayed until 3pm, but since I was advised several times that I could stay without any charges, manager waived the charge.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
5 April 2012
Thank you kindly for choosing to stay with us and for sharing your feedback on TripAdvisor. My sincerest apologies for the miscommunication during check out. It sounds like the manager was very helpful, and I’m glad to hear that the Front Desk was able to immediately resolve the situation. I trust that you will allow us another opportunity in the future to deliver the exceptional level of service we strive to provide to all our guests.
Best regards,
Tom Casey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC