I cannot fault the service and in particular Phillip, the concierge, my sister and her new husband stayed at the hotel for their wedding night and I telephoned from the UK to arrange a gift to be placed in their room. On telephoning the hotel I was put though to Phillip who immediately emailed me (to save on long distance phone calls) with the telephone number for the shop in question, he then liaised with the shop direct before picking up the gift and placing it in the room. He kept me informed throughout the whole process by email. A big thank you for making this process seem so easy from so far away. Next time I am in Washington I will definitely be staying at this hotel as the service was so outstanding.
- Kimpton Washington Dc
