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Hotel Lombardy – reviews, photos

3.5 of 5
2019 Pennsylvania Ave NW, Washington DC, DC 20006
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Hotel Lombardy
Ranked #22 of 123 hotels in Washington DC
4.5 of 5 stars 499 Reviews
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499 reviews from our community

What travellers say about this hotel
  • White House(64)
  • Very clean(25)
  • Great location(22)
  • Friendly and helpful(17)
  • Front desk staff(14)
  • National Mall(12)
  • Foggy Bottom(9)
  • Comfortable bed(7)
  • Free internet(6)
  • Next time(6)
Traveller rating
    218
    195
    44
    23
    19
Only show reviews for Family (83) | Couples (161) | Business (103)
Date Rating
New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Nice building, nice people, but...”
2 of 5 stars Reviewed 13 February 2012
2
people found this review helpful

I was disappointed that the bar was closed for renovation the night I was there, though nothing was posted to that effect on their website, through which I made the reservation. I was looking forward to a quiet drink at the end of a long day, so that was upsetting. I'd have gone somewhere else if I'd known. And no room service when i got back. And the pillows were all huge synthetic-filled monsters, not a down pillow among them, so my neck was cramped all night and I slept very badly.

  • Stayed February 2012, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrado Palenzona, General Manager at Hotel Lombardy, responded to this review
6 March 2012
Thank you for taking the time to provide us with your feedback. Due to unforeseen circumstances we did have to close the bar for a short period and unfortunately time did not permit us to post this information on our website as it was unexpected and only for a short period. For the inconvenience we did offer cocktail service for guests in our Cafe’. We value you as a customer and appreciate all of your comments as we strive to maintain excellent customer service and make our guest happy to stay with us at all times!

Thank you,
Corrado Palenzona
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Charlottesville, Virginia
1 review
1 helpful vote 1 helpful vote
“Very Disappointed”
2 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I read recent rave reviews on this site so decided to book one evening for my husband's birthday celebration. Perhaps our check-in experience set the tone for our stay. When we approached the reception desk, one gentlemen greeted us and began checking our reservation. He was interrupted by another employee who said, "I'll do this - you better speak to an angry guest." Our room was adequate - shabby chic with an emphasis on shabby as the paint and carpet need attention and the sleeping area was quite cramped. On the positive side, linens were lovely and bed was firm. Being near the elevator, we expected some noise but not the volume we experienced at 8am on Saturday morning. A work crew started moving furniture and pounding on the floor of the room directly above ours - it became very noisy very quickly and we couldn't wait to get out of there. Our speed was curtailed by a lack of bath towels and we had to call the front desk three times before a janitor finally dropped by. We needed to stop by the reception area on the way out to inquire about storing our luggage, and the front desk clerk pounded a bell on the desk without saying anything to us. About five minutes later, a very friendly bellman appeared and promptly took our bag. We like to try new hotels in DC and are usually very pleasantly surprised....this was not the case at the Lombardy. We should've been warned about the renovation (or given a room that was not directly beneath the work area),the service was a real mixed bag, and our anticipated leisurely morning was a hectic dash to get out.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrado Palenzona, General Manager at Hotel Lombardy, responded to this review
15 February 2012
Thank you for taking the time to provide us with your feedback. I would like to personally apologize for any inconvenience you were caused, that is certainly not the the experience we want our guests to walk away with. All of your concerns have been noted and will be investigated and addressed. Our goal is to provide the highest level of customer service to our guests at all times and under all circumstances.

We hope to get the opportunity to serve you again. If you are ever looking to come back to Washington, DC, please contact me personally and I would be happy to assist you with your accommodations.

Sincerely,

Corrado Palenzona
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Princeton, NJ
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Disappointing”
3 of 5 stars Reviewed 1 February 2012

The hotel has a great location, but I found this hotel not all geared to the needs of the business traveller. My room was a reasonable size, but there was nowhere to place clothes, the TV was at right angles to the bed, and instead of a desk, there was just a table, and the only available power outlets were underneath the table, so to re-charge my laptop, I had to crawl around under the table. The wireless internet was free, but slow (often below 1Mb/s) and kept on logging me out, so that even the simplest of tasks took ages. I reported this but no-one got back to me. Breakfast was just about OK, but at $24, hardly good value for money (and their standard check leaves a place for a tip even though they add 18% service charge automatically, which I for one find very irritating). On the plus side, the linens on the bed were of very high quality.

Room Tip: As far as I can tell, only the rooms at the front have any kind of view at all.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask DylanWadol about Hotel Lombardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrado Palenzona, Director of Sales at Hotel Lombardy, responded to this review
8 February 2012
Thank you so much for taking the time to share your feedback of your recent stay. Our goal is to provide the best guest service possible. I apologize for any inconvenience you were caused during your stay. In reference to the Internet we have had some glitches in the past and have worked to resolve those issues. The next time you are town, please contact me directly, I will personally make sure your stay is a great one.

At your Service,

ReShell Smith
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Belo Horizonte, MG
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Excelent!!!!!!!!!”
5 of 5 stars Reviewed 31 January 2012

Very very Good! The room is very big! Wiith a big bathroom. The bed is excelente, the shower too. Very close to main atractions. Just a short and very good ride of White House and many other atractions.
You have supermarket and restaurants 1 blocks from the hotel.
The staff is very gently. The guys on the front door made everything to help us and are very friendly too. In Washington again, i will stay there again!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Marcao666 for Washington DC
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrado Palenzona, Director of Sales at Hotel Lombardy, responded to this review
9 February 2012
Thank you so much for taking he time to give us your feed back. We strive to provide our guest with outstanding service and it makes us proud to know that you really enjoyed your stay! Can't wait to have you stay with us again.

ReShell Smith
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nyc
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“A little taste of Italy inside the beltway”
5 of 5 stars Reviewed 30 January 2012

I find most Washington hotels to be grim and impersonal. The Lombardy is different, with beautifully designed rooms, a lovely "Venetian bar" that's more about sipping wine than guzzling beer. It was quiet, and the staff was attentive. Great central location. I'd definitely go back.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by xenophonella for Washington DC
Ask xenophonella about Hotel Lombardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corrado Palenzona, Director of Sales at Hotel Lombardy, responded to this review
9 February 2012
Thank you for taking the time to provide us with your feedback. We value your opinion and it enlightens us to know that you enjoyed your time here at the Hotel Lombardy. We pride ourselves on being a unique experience for any traveler coming to Washington, DC. Again thank you and we look forward to your return.

ReShell Smith
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Additional Information about Hotel Lombardy

  • Lombardy Hotel Washington Dc
  • Lombardy Washington Dc
Address: 2019 Pennsylvania Ave NW, Washington DC, DC 20006
Price range (per night):* INR7,802 - 19,951

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