Pros: Clean, friendly and helpful staff, free breakfast, subway station in building, Cheescake factory and other shops and restauarants in building
Cons: had to wait a really long time for hotel elevator at times, breakast selection was limited, parking was vey expensive.
I stayed here for 2 nights with my boyfriend while sightseeing in DC. This was a very nice hotel - the room was spacious and clean, and the free breakfast was satisfactory. We took the subway within the building to downtown DC which was very convenient. it was also nice having a Cheescake Factory mere steps away. We stayed on the 7th floor and could hear traffic sounds from he street below but it did not keep us awake. The only negatives at this hotel were that therer is only one elevator so we had to wait around 5 minutes for it each morning, parking was expensive at about 24 bucks a day, and the breakfast selection was limited. The made to order omelets were excellent but the premade pancakes, potatoes, and scrambled eggs were cold and somewhat overcooked. Oh, and wireless internet is not free unless you are a Hilton preferred member. Oh well, we would still stay here again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 February 2012
Dear Doves123:
Thank you again for your honest feedback regarding your hotel experience. We enjoy that you found the access to the Metro station as well as the local shopping and dining highly acceptable. I do apologize that you had an extended wait time for the elevator. During your stay, we did have an unexpected issue with one of our guest elevators and for safety reasons had to shut it down for repairs. We appreciate your patience and understanding during this time period. Also our complimentary cooked-to-order breakfast is one of our most popular amenities and we are pleased that you were able to partake during stay. I will be following up with my Executive Chef as to the unsatisfactory level of some of the breakfast items that you mentioned. With regards to Internet services, our property does offer complimentary Internet service in our Business Center which has 24-Hour access via your suite key for your enjoyment and use in addition to providing it to our Gold and Diamond HHonors members. Thank you once again for choosing Embassy Suites Chevy Chase Pavilion and giving us the opportunity to serve you. We do look forwarding to welcoming you back soon!
Shay McClain
Evening Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC