My friend and I stayed at the hotel during Veterans Weekend. We arrived rather late on Friday night and although we booked our room with ensuite facilities months in advance, the guy at the front desk told us that there was only one room left in the hotel and it did not have a private bathroom.
We were very dissapointed about it, but we were to tired to discuss. We did ask him wether it would be possible to change the day after to a room with private bathroom. The guy clearly annoyed about our question replied he wouldn”t know that before the day after and said it would be really hard to do so.
The guy didn’t even apologize for the inconvience, and immeditaly went on with the payment, charging us with the rate for a room with a private bathroom. To top it all he claimed that the deposit we were charged for on our card, was only a booking fee and that the balance still had to be payed. And this while our confirmation e-mail clearly stated dat the “booking fee was none” and that there was already a 10% deposit payed. After a whole lot of discussions, trying to explain the guy the difference between a deposit & booking fee, we agreed on just paying for the first night. I was only planning on paying for a second night after talking to a manager.
So we went up to the room, using the extreme old and very noisy elevator. After that experience we decided to take the stairs during the rest of our stay. And while using the stairs, it alsays seemed like there were people sitting there all the time.
We didn’t really know why then, but after reading reviews from other previous guests, it seemed that the hotel is often used as a halfway house for women and kids. It would have been nice to know that in advance, but that wasn’t mentioned on the hotel’s website.
Once up in the room, we got even more dissapointed. Small room with a super small double bed, after we specificly asked for a twin room.
I also noticed that the rain and bugs ware already invating the wooden window frames and that the furniture in steel was all covered with a rust layer.
About the situation in the public bathrooms: hairy residues of former users.
If they want to I can give them some proper advice about how to clean a bathroom.
The next morning the same guy was at the front desk again, and we asked if the manager was available. He was like “Why do you wanna talk to him”, we replied that we wanted to talk to him about the payment details of our stay. The guy said the manager was really busy, while he was actually just talking to another guest. We said we had no problem waiting for the manager and would wait until he was ready for us.
The guy started to discuss the entire matter all over again, which resulted in the same outcome as the night before, us explaining the difference between a deposit and booking fee to him.
Luckily the manager overheared the entire thing and asked what the problem was. After explaining the problem with the deposit and booking fee, he told us we were right about the entire thing, and made sure we’d only pay what we were supposed to pay.
We were happy that everything turned out to be ok, concerning the money issues. But we would defenitley never ever stay in this hotel again. I guess the only positive thing to say about this hotel is the location in which it is in. The hotel is located in a very nice street, and when walking around in the area the facade of the hotel seriously stands out.
Room Tip: Do not stay here!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC