Good hotel with spacious rooms and courteous front desk. Big plus is the shuttle service provided by the hotel to the convention centre and Union station. They also drop guests to a few other locations. Minus point is the very uninteresting breakfast and lack of choice for dinner. We stayed for nearly a week on official business and the experience was good and will deserve recommendations to future prospective guests
HBO pamphlet is prominently left on table but no channel.
Local people advised not to venture out alone during the night though the surroundings are quite not lonely

6 IHG hotels in 6 weeks and this is, by far, the WORST in customer service.

First, we tried to check in at 2pm. Which is earlier than 3, yes, but we also are priority club members AND we called the morning of to make sure there would be a room available, after being told there would be a room available we packed up our luggage and headed over.

They turned us away in the rain to wait an hour. No apology, no class, just a curt "Nope, we don't have any rooms. Come back at 3." (Yes, that's verbatim)

ANY customer service request we had (toilet paper, shuttle requests) was met with zero courtesy and ridiculous delays for even a busy lobby (which it was not at the time we stayed during off-season).

On top of that, the staff entered our room while we had a do not disturb sign on the door. I was LIVID to say the least.

Not only did management not even offer an apology for the violation of company policy, they were very cold and blew it off.

Also, we found a dirty headband under our bed, which is just a disgusting thought.

I normally LOVE Holiday Inn, the staff is usually friendly, the amenities are GREAT for the price, they're usually in great locations, but this site is BEYOND AWFUL!

The only redeeming factor is that the hotel seems to be either brand new or recently renovated - the rooms are gorgeous.

But if you need any kind of staff service while you're staying, tough luck.

When we arrived at 3p.m. our room was not ready. We had asked for a room facing the rear as told by TA. At the front desk they told us that was not neccesary because " there was nothing going on outside so it would be quiet" We waited an hour and went back the room still was not ready,We finally got a room at the front of the hotel! The traffic kept us awake at night. It was very busy at the front desk all the time. Too few people for all the guests.That said, the room was large, two beds, a mini kithchen with sink and microwave, bathroom with all the extra's. A couch and two t.v.'s Outside a MC donalds, KFC, dunkin dounuts and gas stations to buy stuff. We walked outside and were not worried at all. We reserved the shuttle every day and went to Union Station and were picked up there.Breakfast was great, with hot and cold foods, juice and milk and fruit. We would stay there again.

Pros:
Hotel itself is very nice and clean. Staff were very friendly.

Cons:
I was afraid to walk in the area alone. There was an HBO pamphlet in the room but no HBO. There were no blackout curtains...just a thin white curtain...there are tons of lights outside, so it's very bright when you're trying to sleep.